Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Nancy; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company is seeking a Customer Success Manager Junior to enhance client relationships and provide tailored support. This role involves analyzing client needs, managing requests, and ensuring project alignment. The position offers full remote work or office-based options in Paris, with a permanent contract and attractive benefits.

Prestations

11 days off + 25 paid holidays

Daily lunch vouchers

Mutual insurance

Teleworking options

Sports sessions

Modern premises

PERECO retirement plan

Support for parenthood

Qualifications

• Significant experience in a similar role within the service or tech sector.
• Proficiency in office tools.

Responsabilités

• Analyze and understand client needs to provide tailored solutions.
• Develop and monitor customized reports for clients.
• Organize regular meetings to maintain client relationships.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Independence

Quick Learner

Fluency in English

Fluency in French

Outils

Excel

Google Sheets

Google Slides

PowerPoint

Description du poste

Customer Success Manager Junior - Illicit trade/anti-piracy, Nancy

Client:

Forward Global

Location:

Nancy, France

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4338435032210210816327636

Job Views:

1

Posted:

16.05.2025

Job Description:

Key Responsibilities:

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support. You will collaborate with internal teams to achieve this.

You will also implement actions to strengthen support for existing clients and enhance our services' value, ensuring lasting and optimized relationships.

Your main responsibilities include:

1. Developing and monitoring customized reports: Ensuring clients have access to this resource if needed.
2. Managing ad hoc client requests: Providing prompt and tailored responses.
3. Monitoring and overseeing client projects: Ensuring alignment with expectations.
4. Organizing regular meetings: Especially with clients who haven't had recent contact, to maintain close relationships.
5. Creating access and providing technical demonstrations: Tailored to user needs.
6. Anticipating client needs and identifying risks: Detecting potential disputes or contentious situations early.

Requirements:

• Significant experience: In a similar role within the service or tech sector. Your agility, resourcefulness, and independence are key.
• Excellent interpersonal skills.
• Quick learner with ability to thrive in a dynamic, scale-up environment.
• Proficiency in office tools (Excel, PPT/Google Sheets, Slides).
• Fluency in both English and French: Mandatory.

Location: Full remote or based in 8th arrondissement of Paris.

Contract: Permanent.

Forward Global is an equal opportunity employer welcoming applications from all qualified candidates.

• Benefits include 11 days off + 25 paid holidays, daily lunch vouchers, mutual insurance, teleworking options, sports sessions, modern premises, a PERECO retirement plan, and support for parenthood.

Forward Global is an international risk and reputation management advisory firm with offices worldwide, specializing in fighting illicit markets and piracy, particularly in entertainment sectors.

Note: Non-passport holders may need a work permit. For more info, visit our Blog. Please apply via the 'Apply now' button; do not provide bank or payment details.