Account Manager (Fashion) -

Bigblue; Provence-Alpes-Côte d'Azur; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Une entreprise innovante cherche un Account Manager passionné pour aider les marques D2C à prospérer. Dans ce rôle, vous serez le pilier du succès de nos clients, en établissant des relations durables et en contribuant à leur développement stratégique. Vous aurez l'opportunité de travailler dans un environnement dynamique, où votre esprit entrepreneurial et votre capacité à résoudre des problèmes seront valorisés. Si vous êtes motivé par le changement et souhaitez faire partie d'une aventure entrepreneuriale, cette opportunité est faite pour vous.

Prestations

Forfait mobilité de 43,20€ par mois

Chèque-repas de 10€ par jour travaillé

Assurance santé 100% (Benefiz)

Équipement standard MacBook

Qualifications

• 2+ ans d'expérience en gestion de compte ou vente.
• Capacité à gérer des objectifs complexes et à identifier des opportunités.

Responsabilités

• Construire et maintenir des relations solides avec les marchands.
• Identifier de nouvelles opportunités et upsell pour les marques.

Connaissances

Gestion de compte

Compétences interpersonnelles

Résolution de problèmes

Bilingue français et anglais

Mentalité de 'doer'

Capacité à travailler dans un environnement dynamique

Description du poste

As Amazon is pouring billions into its e-commerce infrastructure, independent brands are struggling to offer the same level of trust and experience to their customers. They're now faced with a difficult choice: hop onto the Amazon train or lose customers every day. Bigblue helps independent brands fight back. Together with companies like Stripe and Shopify, we're arming the direct-to-consumer rebellion. Shopify powers their e-shop, Stripe makes payment trivial, and we, Bigblue store and deliver their products around the world.

Founded in 2018, we have raised $18M, and we are now more than 90 employees working from our offices in Paris, Madrid, London, and remotely.

About the role

Location: Paris 9th, France

As an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success.

Build a genuine, long-term partnership

1. Build and maintain strong relationships with merchants in your portfolio
2. Support the various stakeholders in their day-to-day use of the Bigblue service
3. Be a trusted advisor and a business advocate for our merchants

Grow hand-in-hand

1. Contribute to our merchant’s strategic development and identify metrics that drive growth
2. Manage and deliver against complex goals where strategy is not defined. Make tradeoffs between short-term customer needs and longer-term company investment
3. Identify new opportunities and upsell

Champion customer excellence

1. Study positive and negative merchant’s feedback trends. Establish improvement plans and manage expectations
2. Use customer feedback and market trends to contribute to the development of new features and improve merchants’ experience with Bigblue
3. Identify and optimize internal improvements that can benefit a large set of customers (e.g. driving efficiencies through tools and processes).

Requirements

• min 2+ year of experience in a CSM/Account Management/Sales position
• Doer-mentality
• Hustling multi-tasker and thrive in a fast-paced environment
• Not afraid of operational day-to-day
• Problem-solver
• FRENCH bilingual and fluent in English
• Excellent interpersonal skills

BONUS POINTS FOR

• Entrepreneurial spirit
• Passion about digital and making life simpler with technology
• Challengers: you like solving new problems and are never settling for how something ‘has always been done’
• Fluency in Spanish

Perks

• Monthly 43.20€ mobility package
• 10€ meal voucher per worked day (55% paid by Bigblue) + free unlimited snack when you're at the office
• 100% mutual insurance (Benefiz)
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We want to hear from you! Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth-driven minds. So regardless of who you are and how many “boxes” you tick on the job description if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.

Process

1. Informal discovery call (Google Meet)
2. Experience deep dive (Google Meet)
3. Case-study
4. On-site interviews (in our Paris offices, half-day)
5. References