Retention Agent (French Speaker)

High Staff; Lyon; Sur place; EUR 30 000 - 60 000; Plein temps

Résumé du poste

An established industry player seeks a motivated sales professional to enhance client engagement and retention in the dynamic Forex market. This role offers a unique opportunity to work alongside top talent while providing exceptional service to clients. You will act as a trusted advisor, educating clients on trading platforms and market opportunities. Join a well-known brand in Asset Management and thrive in a fast-paced environment where your contributions directly impact client success. If you're goal-driven and adaptable, this position is perfect for you.

Prestations

Accommodation support

Relocation support

Learning opportunities

Work alongside top talent

Qualifications

• 1+ year experience in a retention role within Forex.
• Goal-driven and adaptable in fast-paced environments.

Responsabilités

• Manage client relationships through regular communication.
• Proactively re-engage inactive clients to encourage trading.

Connaissances

Client Engagement

Relationship Management

Sales Experience

Fluency in English or French

Description du poste

Investment firm based in sunny Cyprus. This role offers accommodation and relocation support.

The Role

You will be responsible for:

1. Client Engagement and Relationship Management
2. Build and maintain strong relationships with clients through regular communication (via phone, email, or chat).
3. Provide timely and professional responses to client inquiries, ensuring a positive client experience.
4. Act as a trusted advisor to clients, educating them about trading platforms, market opportunities, and company products.
5. Retention and Re-engagement
6. Proactively contact inactive clients to re-engage them and encourage trading activity.
7. Identify opportunities to introduce additional services, products, or account upgrades that align with client goals.

Ideal Profile

• Sales professional with at least 1 year experience including solid experience in a retention role within Forex
• You are highly goal driven and work well in fast-paced environments
• You are fluent / native in English or French
• You are adaptable and thrive in changing environments
• You are a self-starter and demonstrate a high level of resilience

What's on Offer?

• Work alongside & learn from best-in-class talent
• A role that offers a breadth of learning opportunities
• Join a well-known brand within Asset Management