Technicien Maintenance Ascenseurs H/F

KONE; Rouen; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading company in the engineering sector is looking for a dedicated professional to enhance customer satisfaction and ensure optimal equipment performance. The role involves executing service visits, managing site operations, and maintaining safety standards while fostering strong relationships with clients. Join a collaborative culture that values individual contributions and offers opportunities for career growth.

Qualifications

• Responsible for ensuring customer satisfaction through quality of service.
• Maintain excellent relationships with customers and end-users.

Responsabilités

• Execute service visits according to schedule and quality standards.
• Manage proximity stock, including inventory and spare parts.
• Provide training or coaching to personnel as required.

Connaissances

Customer Satisfaction

Communication

Safety Management

Description du poste

Customer Relationship Management

1. Responsible for ensuring customer satisfaction through quality of service and proactive on-site communication (callout ETA, job performed, etc.).
2. Ensure accurate, real-time reporting of work performed at the equipment level to maintain data integrity in e-Optimum and customer notifications.
3. Maintain excellent relationships with customers, on-site contacts, and end-users by demonstrating an ambassador attitude.
4. Ensure equipment safety and optimal performance.
5. Manage the site environment during service operations.
6. Identify site risks and communicate them to the supervisor.
7. Take immediate action on-site when high risks are identified and follow escalation procedures.
8. Identify unplanned service repairs based on equipment needs, seek approval from the on-site contact if outside the contract scope, and perform repairs.

Service Operations

1. Prioritize end-user and site safety.
2. Maintain a safe working environment.
3. Follow safety and maintenance instructions during operations.
4. Execute service visits (planned maintenance, callouts, repairs) according to schedule, quality standards, and processes.
5. Plan workload effectively in coordination with the service supervisor.
6. Report sales leads to the supervisor.
7. Provide precise and timely reporting of work completed.
8. Submit timesheets accurately based on work performed.
9. Manage proximity stock, including inventory, shelving, stock transfers, and identifying spare part needs, requesting spares as necessary.
10. Maintain service tools, vehicle, instruments, and equipment in safe and good condition.
11. Contribute to product, method, and safety improvements through feedback to PCM and supervisors.

Leadership / People Management

1. Regularly update the supervisor on relevant information.
2. Familiarize with all aspects of lift technology and attend required training.
3. Provide training or coaching to nominated personnel as required by the supervisor.

At KONE, we foster an innovative and collaborative culture that values individual contributions. Employee engagement, sustainability, ethical business practices, mutual trust, and respect are core to our culture. We offer diverse opportunities to support your career and personal growth while maintaining a healthy work-life balance.

KONE Oyj, founded in 1910 and headquartered in Espoo near Helsinki, Finland, is an international engineering and service company with approximately 55,000 employees across 60 countries worldwide.