Consumer Digital Project Manager - Consumer Solutions

JR France; Paris; Hybride; EUR 55 000 - 75 000; Plein temps

Résumé du poste

A leading company in parcel delivery seeks a Consumer Digital Project Manager to enhance digital services for consumer solutions. The role involves co-designing digital solutions, managing projects, and collaborating with various teams to improve consumer experiences. Candidates should have a strong background in B2C digital services and be fluent in English and French.

Qualifications

• Minimum of 5 years in B2C digital services or consumer digital solutions.
• Experience in the e-commerce or delivery sector is highly desirable.

Responsabilités

• Co-designing consumer-centric digital solutions across platforms.
• Leading the international roll-out of consumer digital solutions.
• Collaborate with teams to define the digital services strategy.

Connaissances

English

French

Leadership

Problem Solving

Adaptability

Outils

MS Pack-Office

Google Analytics

Jira

Confluence

Figma

Klaxoon

Miro

Description du poste

Client:

Geopost

Location:

paris, France

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

151247904259335782432761

Job Views:

2

Posted:

16.05.2025

Expiry Date:

30.06.2025

Job Description:

About Geopost

Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home delivery services with Pickup, the densest parcel shop and locker network in Europe and is also expanding temperature-controlled solutions for food and healthcare business. In a world of acceleration and transformation, Geopost engages and embraces new e-commerce territories with ESW via Asendia, epicery and Pourdebon.com.

With 57,000 employees, Geopost endeavors to make commerce more convenient, profitable and sustainable for their customers and communities. Committed to becoming an international reference in sustainable delivery, Geopost is the first global delivery company to have its roadmap to Net Zero by 2040 approved by the Science Based Targets initiative (SBTi).

Part of the La Poste group, Geopost generated a €15.7 billion revenue and delivered 2.1 billion parcels worldwide in 2023.

Job Overview

We are looking for a Consumer Digital Project Manager to join our Digital Services team. These roles involve driving the development and deployment of digital services for Consumer Solutions, with a focus on enhancing consumer experiences on our website and mobile platforms. You will be working closely with various internal stakeholders, including Marketing, IT, and Operations, to ensure a seamless and customer-centric experience.

Key Responsibilities

As the Consumer Solutions Project Manager , your role will be to improve consumer experiences on our digital platforms. Your responsibilities include:

• Co-designing consumer-centric digital solutions across our website, mobile apps, and customer communication tools.
• Defining and executing the roadmap for digital service improvements, focusing on consumer acquisition, conversion, and retention.
• Leading the international roll-out of consumer digital solutions while ensuring they align with local business needs.
• Working closely with business units to define use cases, manage change, and ensure seamless service delivery.
• Coordinating workshops to gather business needs and propose innovative digital solutions.

General Responsibilities for Both Roles

• Collaborate with Business Units (BU), IT, Marketing, Design, Customer Service, and Sales teams to define the digital services strategy.
• Benchmark competitors’ services and identify key differentiators.
• Drive agile project management across all stakeholders to ensure timely, high-quality delivery.
• Create and maintain service documentation and communication tools.
• Facilitate training workshops and webinars for local teams to ensure proper adoption of digital solutions.
• Monitor market trends in e-commerce and digital consumer engagement to propose new, innovative solutions.

Profile & Skills

We are looking for digital project managers passionate about growing e-commerce businesses and driving change in a dynamic, international context .

• Experience : Minimum of 5 years in B2C digital services, mobile app management, or consumer digital solutions. Experience in the e-commerce or delivery sector is highly desirable.
• Language Skills : Fluent in English and French. A third language is a plus.
• Technical Skills : Strong knowledge of digital tools such as MS Pack-Office (Excel, Word, PPT), Google Analytics, Jira, Confluence, Figma, Klaxoon/Miro. Experience with omnichannel customer relationship management (CRM) and mobile app/web development is a plus.
• Soft Skills : Excellent interpersonal and communication skills, leadership abilities, adaptability, and a pragmatic approach to problem-solving.
• Mindset : Strong organizational skills, with the ability to navigate complex environments and focus on user satisfaction and business needs.
• Location : Issy-les-Moulineaux, France (with 2 days of home office per week). Occasional travel mainly within Europe (2 days per month).

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.