Customer Service Manager [Remote]

JR France; Palaiseau; À distance; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A fast-growing European tech company is seeking a Customer Onboarding & Engagement Manager to enhance client success through effective onboarding and engagement strategies. The role involves supporting clients during technical implementation and driving product adoption, ensuring a seamless customer journey.

Prestations

Flexible remote policy

Excellent healthcare insurance

Country-specific commuter benefits

Food & beverage benefits

Qualifications

• At least 3+ years of Customer Support / Product experience in tech/SaaS.
• Solid understanding of technical environments.

Responsabilités

• Provide proactive support during technical implementation.
• Create and update resources for new feature adoption.

Connaissances

Customer Support

Analytical mindset

Communication

Formation

Engineer Bachelor’s Degree

Outils

APIs

SDKs

Description du poste

Job Description:

We are actively looking for the next Customer Onboarding & Engagement Manager to join our Customer Experience team. Purchasely is a fast-growing, European tech company offering the world's most powerful no-code In-App Experience technology. As we grow, we seek an Onboarding & Engagement Manager to help our clients succeed — from technical implementation to long-term adoption.

You will play a central role in the customer journey, supporting our Signature clients through onboarding, ongoing engagement, and driving product adoption.

• Provide proactive support during technical implementation and production go-live
• Provide timely and efficient support
• Create and update resources to support the adoption of new features

Minimum Requirements:

• At least 3+ years of Customer Support / Product experience in the tech and/or SaaS industries
• Solid understanding of technical environments (APIs, SDKs, mobile app integration)
• Comfortable communicating with technical and non-technical stakeholders in English (written and spoken)
• Analytical mindset — able to interpret usage data to spot trends and define corrective actions
• Engineer Bachelor’s Degree or equivalent years' of experience

Additional benefits include flexible remote policy, state-of-the-art tools, excellent healthcare insurance, and country-specific commuter and food & beverage benefits.