Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Paris; À distance; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading company in risk and reputation management is seeking a Customer Success Manager Junior in Paris. This role involves analyzing client needs, providing tailored solutions, and ensuring high-quality support. The ideal candidate will have significant experience in a similar role, excellent interpersonal skills, and fluency in English and French. Enjoy a flexible remote or office-based work environment with attractive benefits.

Prestations

11 days off plus 25 paid holidays

Daily lunch voucher (11 euros/day)

Mutual insurance and provident scheme

One day teleworking per week

Weekly sports session with a certified coach

Modern facilities including shower, parking, large terrace

Entrepreneurial, multicultural team environment

PERECO (Retirement Savings Plan)

Support for parenthood, nursery cradle allocation

Qualifications

• Significant experience in a similar role in the service or tech sector.
• Ability to learn quickly and work effectively in a dynamic scale-up environment.

Responsabilités

• Analyze and understand client needs to provide tailored solutions.
• Develop and monitor customized reports for clients.
• Manage ad hoc client requests and oversee client projects.

Connaissances

Interpersonal skills

Agility

Resourcefulness

Independence

Fluency in English

Fluency in French

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

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Customer Success Manager Junior - Illicit trade/anti-piracy, Paris

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Client:

Forward Global

Location:

Paris, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

433843503221021081632760

Job Views:

1

Posted:

16.05.2025

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Job Description:

Key Responsibilities :

As the primary point of contact for our clients, your mission is to analyze and understand their needs in order to provide tailored solutions and high-quality support. You will collaborate with our internal teams to achieve this.

You will also be responsible for implementing actions to strengthen support for existing clients and enhance our services' value to ensure a lasting and optimized relationship.

Main responsibilities include:

• Developing and monitoring customized reports, ensuring clients have access to this resource if needed.
• Managing ad hoc client requests, providing prompt and tailored responses.
• Monitoring and overseeing client projects, to ensure alignment with expectations.
• Organizing regular meetings, especially with clients who haven't been in recent contact, to maintain close relationships.
• Creating access and demonstrating our platform, tailoring presentations to user needs.
• Anticipating client needs and identifying risks, detecting potential disputes or contentious situations early.

Requirements

• Significant experience in a similar role in the service or tech sector. Your agility, resourcefulness, and independence are key.
• Excellent interpersonal skills
• Ability to learn quickly and work effectively in a dynamic scale-up environment
• Proficiency in office tools (Excel, PowerPoint, Google Sheets, Slides)
• Fluency in English and French is mandatory

Location: Full remote or based in 8th arrondissement of Paris

Contract: Permanent

Forward Global is an equal opportunity employer welcoming applications from all qualified candidates.

• 11 days off plus 25 paid holidays
• Daily lunch voucher (11 euros/day)
• Mutual insurance and provident scheme, partial coverage for spouse
• One day teleworking per week
• Weekly sports session with a certified coach
• Modern facilities including shower, parking, large terrace
• Entrepreneurial, multicultural team environment
• PERECO (Retirement Savings Plan)
• Support for parenthood, nursery cradle allocation

Forward Global is an international risk and reputation management advisory firm with over 350 advisors, offices worldwide, and a focus on fighting illicit markets and piracy, especially in entertainment sectors.