English speaker - customer service

JR France; Chalon-sur-Saône; Sur place; EUR 20 000 - 30 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up is seeking a highly motivated customer service professional to optimize processes and set new industry standards. The role involves overseeing digital support and requires strong communication skills in French and English.

Qualifications

• C1/C2 level in French, good knowledge of English.
• Previous experience in operations and/or customer service is a plus.

Responsabilités

• Oversee the digital support process.
• Intervene where necessary.

Connaissances

Customer Service

Problem Solving

Communication

Description du poste

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who identified a market gap and redefined the industry with a cutting-edge digital solution. This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe—and beyond.

We operate on a B2B2C model, partnering with key players in the automotive industry—insurance companies, car manufacturers, rental agencies, and mobility providers. Our advanced digital platform allows their customers to request roadside assistance and replacement solutions instantly and in real-time, transforming roadside help delivery.

We are seeking a highly motivated customer service professional to join our dynamic team, optimize our processes, and help us set new industry standards for excellence.

• Oversee the digital support process, intervening where necessary.
• Language requirements: C1/C2 level in French, good knowledge of English.
• Previous experience in operations and/or customer service is a plus.

Additional Information:

• Part-time role, 30 hours per week.
• Shift-based position, requiring occasional night and weekend shifts.
• Please send your CV in English.