Waiter / Waitress - Movenpick Hotel Amman

TN France; Issy-les-Moulineaux; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Join a leading hospitality group as a Heartist, where you will provide exceptional guest service in a dynamic environment. Your role will involve assisting guests, maintaining high service standards, and contributing to a motivated team. Enjoy exclusive benefits and opportunities for growth in a supportive workplace.

Qualifications

• Previous service experience is an asset.
• Ability to work well under pressure in a fast-paced environment.

Responsabilités

• Assist guests with all queries.
• Provide excellent guest service by discovering guest needs.
• Work across all areas of Food & Beverage Department.

Connaissances

Communication

Organizational Skills

Interpersonal Skills

Problem-Solving

Description du poste

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Client:

Accor

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e797e2b753b9

Job Views:

3

Posted:

18.05.2025

Expiry Date:

02.07.2025

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Job Description:

Company Description

Join us at Accor, where life pulses with passion!

As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart ,
Join us and become a Heartist .

Job Description

Reporting to the Venue Manager, responsibilities and essential job functions include but are not limited to the following:

1. Assist guests with all queries.
2. Act according to complaint handling standards & procedures.
3. Report for duty as per the rota, keep work area clean and tidy, wear the correct uniform and name badge, and ensure attendance record is signed at the beginning and end of each shift.
4. Provide excellent guest service by discovering all guest needs and acting on them promptly, effectively, and confidently.
5. Work across all areas of Food & Beverage Department to ensure guest expectations are exceeded and standards are maintained.
6. Be fully conversant with all F&B department policies and procedures.
7. When fully competent, work with the Manager and Lead Servers to provide effective on-the-job training and coaching to develop a highly skilled and motivated team, committed to hotel and departmental goals.
8. Consistently offer professional, friendly, and engaging service.
9. Assist guests regarding menu items in an informative and helpful way.
10. Follow outlet policies, procedures, and service standards.
11. Have full knowledge of beverage lists and promotions.
12. Have full knowledge of all menu items, garnishes, contents, and preparation methods.
13. Follow all safety and sanitation policies when handling food and beverages.
14. Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
15. Perform other duties as assigned.

Qualifications

• Previous service experience is an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues as part of a team.
• Focus on guest needs, remaining calm and courteous at all times.