Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Annecy; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading company in risk and reputation management is seeking a Customer Success Manager Junior to enhance client relationships and provide tailored support. The role involves developing customized reports, managing client requests, and ensuring project expectations are met. Candidates should possess strong interpersonal skills and fluency in English and French. This position offers a flexible remote work option and a supportive team environment.

Prestations

11 days off + 25 paid holidays

Daily lunch voucher with Swile Card (11 euros/day)

Mutual insurance and provident scheme with spouse coverage

1 day teleworking/week

Weekly sports session with a certified coach

Modern premises with facilities (shower, parking, large terrace)

Entrepreneurial, multicultural team environment

PERECO (Retirement Savings Plan)

Support for parenthood, including nursery support

Qualifications

• At least a first significant experience in a similar role.
• Fluency in both English and French is mandatory.

Responsabilités

• Analyze and understand client needs to provide tailored solutions.
• Develop and monitor customized reports for clients.
• Organize regular meetings with clients to maintain relationships.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Independence

Quick Learner

Formation

Significant experience in service or tech sectors

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

Social network you want to login/join with:

Customer Success Manager Junior - Illicit trade/anti-piracy, Annecy

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Client:

Forward Global

Location:

Annecy, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4338435032210210816327616

Job Views:

1

Posted:

16.05.2025

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Job Description:

Key Responsibilities :

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support. You will rely on our internal teams' expertise to do so.

You will also be responsible for implementing actions to strengthen support to existing clients and enhance the value of our services, ensuring a lasting and optimized relationship.

Your main responsibilities include:

1. Developing and monitoring customized reports, ensuring clients without this resource have access to it.
2. Managing ad hoc client requests, providing prompt and tailored responses.
3. Monitoring and overseeing client projects, ensuring they meet expectations.
4. Organizing regular meetings, especially with clients with recent contact gaps, to maintain close relationships.
5. Creating access and providing technical demonstrations of our platform, tailored to user needs.
6. Anticipating client needs and identifying potential risks, detecting disputes or contentious situations early.

Requirements

• At least a first significant experience in a similar role in service or tech sectors. Beyond experience, your agility, resourcefulness, and independence are key!
• Excellent interpersonal skills
• Quick learner, capable of working effectively in a dynamic, scale-up environment
• Proficiency in office tools (Excel, PowerPoint, Google Sheets/Slides)
• Fluency in both English and French is mandatory

Location : Full remote or based in 8th arrondissement of Paris

Contract: Permanent

As an equal opportunity employer, Forward Global welcomes applications from all qualified candidates.

• 11 days off + 25 paid holidays
• Daily lunch voucher with Swile Card (11 euros/day)
• Mutual insurance and provident scheme with spouse coverage
• 1 day teleworking/week
• Weekly sports session with a certified coach
• Modern premises with facilities (shower, parking, large terrace)
• Entrepreneurial, multicultural team environment
• PERECO (Retirement Savings Plan)
• Support for parenthood, including nursery support

Forward Global is an international risk and reputation management advisory firm, delivering custom solutions worldwide.

With over 350 advisors from diverse backgrounds, with offices globally, including Washington, D.C., Paris, Brussels, Montreal, London, and Abidjan.

In 2022, we launched a division dedicated to fighting illicit markets, aiming to become a leading player in anti-piracy, especially in France and Europe, protecting clients in sports, entertainment, and cultural sectors.

Our technology detects unauthorized online content and requests its removal worldwide. Rivendell, our subsidiary, specializes in removing copyright-infringing results from Google.

Our clients include rights holders in entertainment, such as film producers, TV channels, and publishers.

Learn more about our activities, commitments, and teams by clicking here: