English speaker - customer service

JR France; Clermont-Ferrand; Sur place; EUR 20 000 - 30 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up is looking for a motivated customer service professional. This part-time role involves overseeing digital support and ensuring high-quality service. Ideal candidates are bilingual in French and English with a background in customer service.

Qualifications

• C1/C2 proficiency in French and good knowledge of English.
• Previous experience in operations and/or customer service is a plus.

Responsabilités

• Oversee the digital support process.
• Intervene to ensure excellent service.

Connaissances

Customer Service

Bilingual (French, English)

Description du poste

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who identified a market gap and redefined the industry with a cutting-edge digital solution. We aim to become the leading provider of modern roadside assistance across Europe and beyond. Our business operates on a B2B2C model, partnering with key players in the automotive sector—including insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can request roadside assistance and replacement solutions instantly and in real-time, transforming roadside help delivery.

We are seeking a highly motivated customer service professional to join our dynamic team. Your role will involve overseeing the digital support process and intervening where necessary to ensure excellent service. The ideal candidate will have C1/C2 proficiency in French and good knowledge of English. Previous experience in operations and/or customer service is a plus.

Additional information:

• Part-time position of 30 hours per week
• Shift-based role requiring occasional night and weekend shifts
• Please send your CV in English