English speaker - customer service

JR France; Boulogne-Billancourt; Sur place; EUR 25 000 - 35 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up is seeking a motivated customer service professional. The role involves overseeing digital support and ensuring excellent service delivery, with a focus on customer satisfaction in a dynamic environment.

Qualifications

• Previous experience in operations and/or customer service is a plus.

Responsabilités

• Overseeing the digital support process.
• Intervening to ensure excellent service delivery.

Connaissances

French

English

Description du poste

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution. This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe—and beyond.

We operate on a B2B2C model, partnering with key players in the automotive industry—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can instantly request roadside assistance and replacement solutions in real-time, transforming how help is delivered on the road.

We are seeking a highly motivated customer service professional to join our dynamic team. Your responsibilities will include overseeing the digital support process and intervening where necessary to ensure excellent service delivery.

Requirements:

• Proficiency in French (C1/C2 level)
• Good knowledge of English
• Previous experience in operations and/or customer service is a plus

Additional Information:

• Part-time role (30 hours per week)
• Shift-based position, including occasional night and weekend shifts
• Please send your CV in English