Guest Relations/Front Office/Ticketing F/H/NB - CDD/CDI

Disney Interactive Media Group; Champs-sur-Marne; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

An established industry player is seeking enthusiastic Cast Members to bring the magic of Disneyland Paris to life. This role encompasses various customer service positions, including Guest Relations, Reception, and Ticketing. As a Cast Member, you will enhance guest experiences through exceptional hospitality, problem-solving, and personalized interactions. With flexible schedules and the opportunity to work in a dynamic environment, this role promises to be rewarding and exciting. Join a team dedicated to creating unforgettable memories for visitors from around the world and be part of a company committed to sustainable tourism and social responsibility.

Qualifications

• Fluent in French and intermediate English required.
• Excellent hospitality and communication skills are essential.

Responsabilités

• Enhancing guest experience by offering solutions and advice.
• Processing hotel check-ins and check-outs with personalized interactions.
• Greeting and advising guests on ticketing and services.

Connaissances

Fluent in French

Intermediate English

Excellent hospitality skills

Ability to multitask

Excellent verbal communication skills

Ability to work independently or in a team

Flexible and adaptable

Formation

At least 18 years old

Description du poste

Job Summary:

Have you ever dreamed of being a Cast Member and bringing the magic of Disneyland Paris to life for its visitors? Whether in our Parks, Hotels, or Disney Village, we offer a wide variety of roles and opportunities as a Cast Member.

Apply here to be considered for the following four customer service positions:

• Guest Relations Host/Hostess F/M/NB
• Reception Host/Hostess F/M/NB
• Ticketing Host/Hostess F/M/NB

Responsibilities:

Guest Relations Host/Hostess F/M/NB:

Guests Relations team members work in various indoor and outdoor locations. Responsibilities include enhancing guest experience by offering solutions, providing advice, booking restaurant tables, managing access and priority cards for disabled guests, and caring for lost children at the 'Baby Care Center'.

Reception Host/Hostess F/M/NB:

Reception team members work at various locations. Responsibilities include processing hotel check-ins and check-outs, creating personalized guest interactions, resolving unforeseen issues, and promoting additional sales.

Ticketing Host/Hostess F/M/NB:

Ticketing team members work in indoor and outdoor settings. Responsibilities include greeting and advising guests, recommending suitable tickets or services, managing guest flow before park opening and after closing, and improving the overall guest experience.

Our theme parks, hotels, and Disney Village operate 24/7, with working hours starting as early as 6 am and ending as late as 2 am.

Basic Qualifications:

• At least 18 years old
• Fluent in French (B2), intermediate English (B2), and a third European language (B1+/B2)
• Ability to work independently or in a team
• Stand for 2-3 hours at a time
• Excellent hospitality skills
• Ability to multitask in a fast-paced environment
• Speed, accuracy, and efficiency under pressure
• Handle and resolve visitor situations
• Receptive to special requests
• Enthusiastic about guest interaction and assistance
• Ability to make independent decisions for guests
• Self-directed and able to follow instructions
• Flexible and adaptable
• Supportive team player
• Capable of performing repetitive tasks with quality
• Excellent verbal communication skills
• Willing to work outdoors in various weather conditions
• Flexible with schedules, including weekends, holidays, and special events
• Maintain a friendly and professional demeanor, exceeding customer expectations

Preferred Qualifications:

Additional preferred skills or qualifications can be added here if available.

Additional Information:

Application Details:

• 35-hour permanent (CDI) or fixed-term (CDD) contracts
• Remote interviews for positions in Marne-La-Vallée

#DLPMVPJ

About Disneyland Paris:

Disneyland Paris is a place where dreams come true. Our Cast Members work both on stage and backstage across hundreds of roles, aiming to provide unforgettable Disney experiences across our parks, hotels, and Disney Village. Our passion has made us Europe's top tourist destination.

We are committed to sustainable tourism and social and environmental responsibility, involving our employees and stakeholders in these efforts.

About The Walt Disney Company:

The Walt Disney Company is a leading global entertainment enterprise with segments including Disney Entertainment, ESPN, and Disney Experiences. With a rich history since the 1920s, Disney continues to create world-class stories and experiences enjoyed worldwide. Operating in over 40 countries, our employees and cast members work together to create cherished entertainment experiences for all.

This position is with EURO DISNEY ASSOCIES SAS, part of Disneyland Paris.