English speaker - customer service

JR France; Béziers; Sur place; EUR 20 000 - 30 000; Temps partiel

Résumé du poste

A dynamic tech-driven roadside assistance insurance start-up is seeking a motivated customer service professional. The role involves overseeing digital support processes and ensuring excellent service standards in a part-time position with flexible shifts.

Qualifications

• Experience in operations and/or customer service is a plus.

Responsabilités

• Oversee the digital support process, ensuring efficient customer service delivery.

Connaissances

Proficiency in French

Good knowledge of English

Description du poste

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who identified a market gap and redefined the industry with a cutting-edge digital solution. This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe—and beyond.

We operate on a B2B2C model, partnering with key players in the automotive industry—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can request roadside assistance and replacement solutions instantly and in real-time, transforming roadside help delivery.

We are seeking a highly motivated customer service professional to join our dynamic team. Your role will involve overseeing the digital support process and intervening where necessary to ensure excellent service standards.

Responsibilities:

• Oversee the digital support process, ensuring efficient and effective customer service delivery.

Requirements:

• Proficiency in French (C1/C2 level).
• Good knowledge of English.
• Previous experience in operations and/or customer service is a plus.

Additional Information:

• Part-time role (30 hours per week).
• Shift-based position, including occasional night and weekend shifts.
• Please send your CV in English.