Technical Services Manager

JR France; Paris; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

A leading company in the hospital POC sector is looking for a National Technical Support Manager to oversee technical support operations throughout France. This role involves managing technical teams, ensuring exceptional post-sales service, and driving operational excellence. The ideal candidate will have a strong background in technical service within medical devices and the ability to solve complex problems remotely.

Qualifications

• Proven technical service experience in medical devices or clinical laboratory environments.

Responsabilités

• Lead technical support operations across France.
• Ensure all technical support cases are documented in CRM systems.

Connaissances

Problem Solving

Remote Troubleshooting

Formation

Degree in Electronics

Degree in Medical Technology

Degree in Biochemistry

Degree in related life sciences

Outils

Microsoft Office Suite

Description du poste

Job Title: National Technical Support Manager

One of NV's key accounts, a global leader in the hospital POC sector, is seeking an experienced National Technical Support Manager to lead technical support operations across France. This pivotal role will oversee technical teams, ensure exceptional post-sales service, and drive operational excellence within the assigned region.

Key Responsibilities:

1. Ensure all technical support cases are documented in CRM systems and local ticketing tools.
2. Maintain local service inventory and ensure compliance with company procedures and KPIs.

Qualifications:

• Degree in Electronics, Medical Technology, Biochemistry, or related life sciences.
• Proven technical service experience in medical devices or clinical laboratory environments.
• Strong problem-solving and remote troubleshooting abilities.
• Proficient in Microsoft Office Suite.

Additional Requirements:

• Willingness to travel 10-15%, including occasional international trips.
• Please share your CV in English for consideration.

For more information, please reach out.