Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Clermont-Ferrand; À distance; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading international risk management advisory firm is seeking a Customer Success Manager Junior in Clermont-Ferrand. This role involves ensuring client satisfaction through tailored support and solutions. The ideal candidate will have experience in a similar role, excellent interpersonal skills, and fluency in both English and French. The position offers flexibility with full remote options and various employee benefits.

Prestations

11 days off in addition to 25 paid holidays

Daily lunch voucher with Swile Card (11 euros/day)

Mutual insurance and provident scheme

One day of teleworking per week

Weekly sports session with a certified coach

Modern premises with facilities

Entrepreneurial, passionate, multicultural teams

Retirement Savings Plan (PERECO)

Support for parenthood

Qualifications

• Significant experience in a similar role in the service or tech sector.
• Ability to learn quickly and work effectively in a dynamic scale-up environment.

Responsabilités

• Analyze and understand client needs to provide tailored solutions.
• Develop and monitor customized reports for clients.
• Organize regular meetings to maintain close relationships.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Independence

Fluency in English

Fluency in French

Outils

Excel

Google Sheets

Google Slides

PPT

Description du poste

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Customer Success Manager Junior - Illicit trade/anti-piracy, Clermont-Ferrand

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Client:

Forward Global

Location:

Clermont-Ferrand, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4338435032210210816327628

Job Views:

1

Posted:

16.05.2025

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Job Description:

Key Responsibilities :

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support. You will rely on the expertise of our internal teams to achieve this.

You will also be responsible for implementing actions to strengthen support and enhance the value of our services, ensuring a lasting and optimized relationship.

Your main responsibilities include:

• Developing and monitoring customized reports, ensuring clients have access to this resource if lacking.
• Managing ad hoc client requests, providing prompt and tailored responses.
• Monitoring and overseeing client projects, to ensure they meet expectations.
• Organizing regular meetings, especially with clients with recent contact gaps, to maintain close relationships.
• Creating access and providing technical demonstrations of our platform, tailored to user needs.
• Anticipating client needs and identifying potential risks, detecting possible disputes or contentious situations early.

Requirements

• At least some significant experience in a similar role in the service or tech sector. Your agility, resourcefulness, and independence are key!
• Excellent interpersonal skills
• Ability to learn quickly and work effectively in a dynamic scale-up environment
• Proficiency in office tools (Excel, PPT/Google Sheets, Slides)
• Fluency in both English and French is mandatory

Location : Full remote or based in the 8th arrondissement of Paris

Contract: Permanent

As an equal opportunity employer, Forward Global welcomes applications from all qualified candidates.

• 11 days off in addition to 25 paid holidays
• Daily lunch voucher with Swile Card (11 euros/day)
• Mutual insurance and provident scheme with quality guarantees, partial spouse coverage
• One day of teleworking per week
• Weekly sports session with a certified coach
• Modern premises with facilities (shower, parking, large terrace)
• Entrepreneurial, passionate, multicultural teams
• PERECO (Retirement Savings Plan)
• Support for parenthood, including nursery cradle allocation

Forward Global is an international risk and reputation management advisory firm delivering custom solutions worldwide. With over 350 advisors from diverse backgrounds, it has offices in Washington, D.C., Paris, Brussels, Montreal, London, and Abidjan.

In 2022, it launched a division dedicated to fighting illicit markets, especially piracy, becoming a leading international player in this field.

The Fight Against Illicit Markets division is a leading anti-piracy expert in France and Europe, protecting clients in sports, entertainment, and cultural sectors. Using proprietary technology, it detects unauthorized content online and requests its removal worldwide, including through its subsidiary Rivendell, a leader in copyright infringement removal from Google.

Clients include rights holders in the entertainment industry such as film producers, TV channels, and publishers.

To learn more about our activities and teams, click here: