Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Rouen; À distance; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading company in risk and reputation management is seeking a Customer Success Manager Junior in Rouen or remote. The role involves serving as the primary client contact, enhancing service value, and managing client projects. Candidates must possess strong interpersonal skills and fluency in English and French. Additional benefits include paid holidays, lunch vouchers, and teleworking options.

Prestations

11 days off plus 25 paid holidays

Daily lunch vouchers (11 euros/day)

Mutual insurance and provident scheme

One day of teleworking per week

Weekly sports sessions with a certified coach

Modern facilities including showers and parking

Vibrant, multicultural team

Retirement Savings Plan (PERECO)

Support for parenthood, including nursery support

Qualifications

• Significant experience in a similar role within the service or tech sector.
• Ability to work effectively in a dynamic, evolving environment.

Responsabilités

• Serve as the primary contact for clients, providing tailored solutions.
• Develop and monitor customized reports for clients.
• Oversee client projects to ensure alignment with expectations.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Quick Learning

Fluency in English

Fluency in French

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

Customer Success Manager Junior - Illicit trade/anti-piracy, Rouen

Client: Forward Global

Location: Rouen (or full remote)

Job Category: Other

EU work permit required: Yes

Job Reference: 4338435032210210816327622

Job Views: 1

Posted: 16.05.2025

Job Description:

Key Responsibilities:

• Serve as the primary contact for clients, analyzing needs to provide tailored solutions and high-quality support, leveraging internal teams.
• Implement actions to strengthen support and enhance service value for existing clients, fostering lasting relationships.
• Develop and monitor customized reports, ensuring clients have access to necessary resources.
• Manage ad hoc client requests with prompt, tailored responses.
• Oversee client projects to ensure alignment with expectations.
• Organize regular meetings, especially with clients not recently in contact, to maintain relationships.
• Create access and deliver technical demonstrations of our platform, tailored to user needs.
• Anticipate client needs and identify potential risks, detecting disputes or contentious situations early.

Requirements:

• Significant experience in a similar role within the service or tech sector; an agile, resourceful, and independent spirit is essential.
• Excellent interpersonal skills.
• Quick learner with the ability to work effectively in a dynamic, evolving environment.
• Proficiency in office tools (Excel, PowerPoint, Google Sheets/Slides).
• Fluency in both English and French is mandatory.

Location: Full remote or based in 8th arrondissement of Paris

Contract: Permanent

Additional Benefits:

• 11 days off plus 25 paid holidays.
• Daily lunch vouchers (11 euros/day).
• Mutual insurance and provident scheme, partial coverage for spouse.
• One day of teleworking per week.
• Weekly sports sessions with a certified coach.
• Modern facilities including showers, parking, and a large terrace.
• Participate in a vibrant, multicultural, entrepreneurial team.
• PERECO (Retirement Savings Plan).
• Support for parenthood, including nursery support.

Forward Global is an international risk and reputation management firm with over 350 advisors worldwide, specializing in anti-piracy and illicit markets, protecting clients in entertainment, sports, and cultural sectors using advanced technology.