APPRENTICESHIP - Customer Service Officer - West Africa Region

CMA CGM; Marseille; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Join a leading player in international logistics as part of the Customer Care Department. You will enhance customer experience, monitor agency performance, and support project deployment. Ideal for candidates pursuing a Master's in Management or related fields.

Qualifications

• Currently pursuing a Master 2 in Management or related field.
• Skills in team and project management required.

Responsabilités

• Guide customer care team to enhance customer experience.
• Track agency performance indicators and update action plans.
• Ensure proper tool adoption by agents and clients.

Connaissances

Team Management

Project Management

Communication

Empathy

Digital Tools

Formation

Master 2 in Management

Business Administration

Logistics

International Trade

Outils

Excel

Word

Description du poste

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air, and logistics solutions.

Committed to the energy transition in shipping and a pioneer in the use of alternative fuels, the CMA CGM Group aims to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group responds to humanitarian crises by mobilizing its shipping and logistics expertise to deliver humanitarian supplies worldwide.

Present in 160 countries with over 400 offices and 750 warehouses, the Group employs more than 155,000 people globally, including 4,000 in Marseille, where its headquarters are located.

YOUR ROLE

You will join CMA CGM, a leading player in international logistics, as a member of the Customer Care Department. Your responsibilities include responding to authorities' inquiries and supporting the team with fresh perspectives and technical developments.

WHAT ARE YOU GOING TO DO?

1. Documentation and customer service: Guide the customer care team in agencies to improve customer experience through project deployment, performance monitoring, and team engagement.
2. Monitoring agency KPIs: Track performance indicators and update action plans accordingly.
3. Support to agencies: Ensure the proper adoption and use of deployed tools by agents and clients.
4. Project progress tracking: Maintain reports and tracking tools to ensure coverage across countries.
5. Meetings with agencies: Participate in discussions on performance and action plans.

WHO ARE WE LOOKING FOR?

• Currently pursuing a Master 2 in Management, Business Administration, Logistics, or International Trade.
• Skills in team management and project management.
• Proficiency in office tools (Excel, Word) and an interest in digital, automation, and artificial intelligence.
• Fluent English (reading, writing, and communication with English-speaking colleagues).
• Proactive, versatile, with good communication and empathy skills.