Customer Service Agent - French

Dila Recruitment; Paris; Hybride; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Join a dynamic international team as a French-speaking Customer Service Agent in Bucharest! This role is perfect for proactive individuals who thrive in a multicultural environment. You will be essential in delivering outstanding service, ensuring customer satisfaction, and resolving inquiries efficiently. Enjoy a friendly work atmosphere with opportunities for growth and specialization. With a competitive salary package and the flexibility of remote work options, this position offers a unique chance to develop your career while making a positive impact on customers. If you are passionate about helping people and enjoy engaging with diverse communities, we want to hear from you!

Prestations

Private Health Insurance

Remote Work Options

Friendly Work Environment

Internal Mobility Opportunities

Qualifications

• Fluent in French and English, both oral and written.
• Excellent writing and verbal communication skills.

Responsabilités

• Provide quality responses to customer inquiries via email or chat.
• Monitor and resolve customer requests on the game platform.

Connaissances

Fluent in French

Customer Service Skills

Excellent Communication Skills

Problem-Solving

Stress Resilience

Formation

Experience in Contact Center

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Ticket Management Systems

Description du poste

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Are you fluent in French and passionate about creating exceptional customer experiences? Join our international team in Bucharest as a Customer Service Agent! We are looking for communicative, proactive, and reliable individuals who are dedicated to supporting customers and making a positive impact with every interaction. If you thrive in a dynamic, multicultural workplace, this is your opportunity to grow your career with a leading global company.

Customer Service Job in Bucharest – French-Speaking Agent

As a French-speaking Customer Service Agent in Bucharest, you will be central to our mission of providing outstanding service and support to our users. Your fluency in French and commitment to customer satisfaction will help maintain our high standards. This customer service position in Bucharest is ideal for solution-oriented, empathetic, and motivated people who enjoy engaging with customers in a vibrant environment.

Position : Customer Support Agent

Employment type : Full-time

DUTIES AND RESPONSIBILITIES :

• Give players a detailed and quality response, by email or chat, to any questions or requests about the game platform in order to maintain a high level of satisfaction.
• Ensure the registering, monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform.
• Evaluate the possibility of providing a direct response or transferring the request to another service.
• Reach the individual and collective objectives (KPI) set by management.
• Accept feedback and respect the implementation of improvement plans.
• Pre-analyze and report technical issues on the various game sites following the incident management (IM) procedure.
• Take on different schedules as support is guaranteed 24 hours a day by various teams.

REQUIREMENTS :

• Native / fluent in French (C1) and English, both oral and written.
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Good writing ability and ability to easily use online communication software and ticket management systems
• Good command of IT tools such as Word, Excel and Outlook, as well as any other online communication software
• Service and customer satisfaction oriented. Empathetic and diplomatic
• Previous experience in contact center within a similar role
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

OFFER :

• A friendly work environment that is adapted to reaching optimal performance
• Leadership by talents, values, trust and autonomy
• The opportunity to progress and specialize with our internal mobility system
• A competitive salary package linked to the Romanian market
• The possibility to work remotely (maximum 2 days / week) and to be at least 3 days / week in the offices in Bucharest (AFI Park)
• Private health insurance

Apply for Your Next French-Speaking Customer Service Job in Bucharest

If you are passionate about helping people, enjoy working in an international environment, and are committed to inclusivity and innovation, we want to hear from you! Apply now to join us as a French Customer Service Agent in Bucharest. We welcome applications from all backgrounds, genders, and identities and are proud to foster a diverse and inclusive workplace.