CLINICAL SOLUTIONS MANAGER DSO - France H/F

TN France; Pfulgriesheim; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading company in dental solutions seeks a Clinical Solutions Manager to enhance customer success through tailored clinical solutions and training. The role involves collaborating with DSO customers, providing expertise, and ensuring high standards of care. Ideal candidates will have a dental background and strong interpersonal skills.

Qualifications

• Experience in implantology, orthodontics, and digital workflows.

Responsabilités

• Collaborate with DSO customers to assess clinical needs.
• Assist in pre-sales process and product demonstrations.
• Deliver training and coaching for optimal use of solutions.

Connaissances

Empathy

Negotiation

Communication

Problem-solving

Formation

University degree in Dentistry

Description du poste

CLINICAL SOLUTIONS MANAGER DSO - France H/F, Isere

Client:

Location:

Job Category:

Other

Virtual job fairs

-

EU work permit required:

Yes

Job Reference:

3ca5e9acd5c7

Job Views:

10

Posted:

18.05.2025

Expiry Date:

02.07.2025

Job Description:

Position Summary

Given our business model, where our customers pay based on consumables and digital adoption, Customer Success is vital to our long-term success and profitability. We will succeed only if our customers receive massive value from our service.
As such, we are seeking a dynamic and experienced Clinical Solutions Manager (m/f) to join our team. As a specialist, his/her contribution will be essential in providing expertise and support for clinical solutions across the entire Straumann Group solutions portfolio.

Part of our French DSO team, our Clinical Solutions Manager will report directly into the Head of DSO France, and he/she will be responsible for ensuring effective implementation of the entire Straumann Group solutions portfolio and for offering advice, coaching to our DSO customers as well as supporting the development of this growing segment through the acquisition of new customers, by working synergistically with the Key Account Manager DSO, the Customer Success Manager DSO and the entire French Sales team. The role holder will focus on maintaining and expanding the portfolio of the Straumann Group solutions as a long-term strategic partner to customers.

By leveraging his/her clinical knowledge and expertise, our Clinical Solutions Manager will play a vital role in maintaining high standards of care and facilitating smooth collaboration within our DSO partnerships.
His/her support will contribute to providing excellent service to our customers and their patients, helping them to grow and retain their loyalty, with an impact on our market penetration and sales turnover.

Job Responsibilities

This position is responsible for, but not limited to, the following:

• Collaborate with DSO customers to assess their clinical needs and challenges, offering tailored solutions to optimize digital workflows and outcomes.
• Assist in the pre-sales process by participating in product demonstrations, addressing client inquiries, and showcasing the value of Straumann Group clinical solutions.
• Master, advise, and deliver training and coaching for optimal use of Straumann Group solutions, targeting dental surgeons, orthodontists, medical and technical directors, and their teams working in DSOs, including prosthetic laboratories.
• Propose and implement initiatives to enhance the clinical expertise of our customers.
• Regularly visit practices of large organizations to evaluate opportunities and ensure proper implementation of plans.
• Stay informed of industry trends, regulations, and best practices to improve clinical solutions.
• Act as a liaison between clients and internal teams, conveying client requirements and feedback for continuous improvement.

Be a team player

Collaborate with cross-functional teams to increase the use of Straumann Group solutions and contribute to the acquisition, development, and retention of DSO customers. Be part of a high-performance team delivering business results and achieving company goals.

Profile

• Ideally have a dental background with experience in implantology, orthodontics, and digital workflows.

Skills

• Strong empathy for customers and passion for growth.
• Excellent interpersonal, negotiating, and organizational skills.
• Proven sales skills and ability to maintain sustainable relationships with growth results.
• Exceptional communication skills, both oral and written.
• Research skills, cultural awareness, and technological savvy.
• Problem-solving skills and market awareness.

Minimum Qualifications

• University degree in Dentistry or related qualification.
• Fluent in French and English, both written and verbal.
• Customer-centric attitude with support and service orientation.
• Entrepreneurial, result-driven, with strong organizational skills.
• Ability to multitask, focus, and work methodically.
• Willingness to travel up to 60% of the time.

Work Environment & Physical Demands

Based in France near major highways, with remote work options and office access in Paris. No special physical demands required.

Equal Opportunity Employer

Straumann Group is committed to equal opportunity and affirmative action, ensuring non-discrimination and fair treatment for all employees and applicants regardless of race, gender, age, religion, or disability.