Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Angers; À distance; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading company in the service sector is seeking a client support specialist to enhance relationships and provide tailored solutions. The role involves developing reports, managing client requests, and ensuring high-quality support. Candidates should be agile, resourceful, and fluent in both English and French. The position offers flexibility with remote work options.

Qualifications

• Significant experience in a similar role in service or tech sectors.
• Fluency in English and French mandatory.

Responsabilités

• Developing and monitoring customized reports for clients.
• Managing ad hoc client requests and monitoring client projects.
• Organizing regular meetings with clients.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Quick Learning

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

Key Responsibilities :

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support. You will collaborate with internal teams to achieve this.

You will also be responsible for implementing actions to strengthen support to existing clients and enhance the value of our services, ensuring a lasting and optimized relationship.

Your main responsibilities include:

• Developing and monitoring customized reports, ensuring clients have access to this resource if needed.
• Managing ad hoc client requests, responding promptly and tailored to their needs.
• Monitoring and overseeing client projects, to align with expectations.
• Organizing regular meetings, especially with clients not recently in contact, to maintain close relationships.
• Creating access and providing technical demonstrations of our platform, tailored to user needs.
• Anticipating client needs and identifying potential risks, detecting disputes or contentious situations early.

Requirements

• Significant experience in a similar role in service or tech sectors. Your agile, resourceful, and independent spirit is key!
• Excellent interpersonal skills
• Quick learner with the ability to work effectively in a dynamic, scale-up environment
• Proficiency in office tools (Excel, PowerPoint, Google Sheets, Slides)
• Fluency in English and French mandatory

Location : Full remote or based in 8th arrondissement of Paris

Contract : Permanent

Forward Global is an equal opportunity employer welcoming all qualified candidates.