French-speaking Customer Support Representative - First Job Abroad | Lisbon

Workster; Paris; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

An exciting opportunity awaits in a dynamic and supportive environment for French-speaking Customer Support Representatives. This role offers the chance to kickstart an international career while providing exceptional service to small and medium-sized businesses. With full relocation support, competitive salary, and comprehensive training, you will thrive in a multicultural team. Embrace the flexibility of remote work and enjoy various benefits, including private medical insurance and career development programs. This is your chance to make a meaningful impact in customer support while enjoying a vibrant lifestyle in Portugal.

Prestations

Private medical and dental insurance

Life insurance

Subsidies for language courses

In-office gym

Flexible working hours

Computer and mobile phone for personal use

Coffee, tea, and beverages at the office

Monthly, quarterly, and holiday performance bonuses

Full relocation package

Career development programs

Qualifications

• Fluent in French and good English required.
• Strong communication and customer service skills essential.

Responsabilités

• Provide support to SMBs via live chat, email, and phone.
• Deliver professional customer service in French and English.
• Assist users with tools to improve customer experience.

Connaissances

Fluent French (C2)

Good English (B2 minimum)

Strong communication skills

Customer-focused mindset

Goal-oriented

Proactive and collaborative

Description du poste

Workster is partnering with a leading BPO company to recruit French-speaking Customer Support Representatives for an exciting opportunity in Lisbon. This is a great chance to begin your international career in a dynamic and supportive environment.

Location : Lisbon, Portugal (Remote work also available within Portugal)

Languages Required : French (C2), English (B2–C1)

What We Offer

• Competitive salary based on experience and performance
• Monthly, quarterly, and holiday performance bonuses
• Full relocation package : flight ticket, airport pickup and long-term accommodation
• Full onboarding and training for the company and project
• Career development programs and specialized training
• International Mobility Program
• Supportive, creative, and multicultural team

Additional Benefits :

• Private medical and dental insurance
• Life insurance
• Subsidies for language courses and professional training
• In-office gym
• Flexible working hours and possibility to work remotely
• Holiday gifts and social benefits
• Computer and mobile phone for personal use
• Coffee, tea, and beverages at the office

Your Responsibilities

• Provide support to small and medium-sized businesses (SMBs) via live chat, email, and phone
• Deliver professional customer service in both French and English
• Support customers both pre- and post-sales for self-service products
• Assist users with tools and products to improve overall customer experience
• Identify common issues and trends and help advertisers resolve them

Requirements

• Fluent French (C2) and good English (B2 minimum)
• Willingness to relocate abroad
• Strong communication skills and a customer-focused mindset
• Goal-oriented, proactive, and collaborative
• European Citizenship or Residence Card for Portugal

Recruitment Process

• Phone interview with Workster recruiter
• Online language test (French and English)

This is your opportunity to begin an exciting international career in customer support in Portugal.