Consumer Experience Strategy Lead

Sanofi EU; Lyon; Hybride; EUR 60 000 - 100 000; Plein temps

Résumé du poste

An established industry player is seeking a Consumer Experience Strategy Lead to drive innovative digital solutions within their Manufacturing & Supply Accelerator. This role focuses on developing human-centered strategies that enhance collaboration and streamline processes across products and services. You'll be at the forefront of shaping the CX journey, working closely with cross-functional teams to ensure that user needs are met while aligning with business objectives. If you're passionate about creating impactful, scalable solutions in a dynamic environment, this opportunity could be your next career milestone.

Prestations

Comprehensive rewards package

Health and wellbeing benefits

Opportunities for growth and career development

Parental leave

Qualifications

• Proven success in CX Strategy for Manufacturing & Supply.
• Strong analytical skills to synthesize qualitative and quantitative data.

Responsabilités

• Define and deliver CX Strategy based on research and insights.
• Manage resources effectively to meet priorities under tight deadlines.

Connaissances

Analytical Skills

Communication Skills

Strategic Planning

Business Acumen

Digital Product Management

Emotional Intelligence

CX Strategy

Outils

Miro

FigJam

Description du poste

Job Title: Consumer Experience Strategy Lead

This job offer is accessible to all, regardless of gender.

Location: Lyon, M&S Digital Accelerator

Hybrid (3 days on site)

About the job

As a CX Strategy Lead within the Manufacturing & Supply (M&S) Accelerator, you will provide end-to-end human-centered experience strategy and digital solutions for Sanofi manufacturing staff. Your goal is to enable seamless and easy collaboration across products and services within the ecosystem, aligning with product roadmaps, user needs, and technical frameworks. You will work closely with Product teams, leadership, and stakeholders to shape solutions that support business objectives, product vision, and long-term strategy, ensuring scalable experiences across the M&S ecosystem.

This role requires deep expertise in user experience, design thinking, and Human-Centered Design methodologies. You will develop CX strategies to deliver innovative digital solutions that are accessible, integrated, and reliable. Your responsibilities include identifying and setting CX strategy, envisioning complex CX ecosystems, and inspiring teams to push boundaries. Your strategies will serve as guiding principles for your projects.

You will foster a user-centric culture, adapt to evolving needs, and champion design excellence. If you are passionate about delivering impactful, scalable solutions, join us in shaping Sanofi’s Consumer Experience (CX) journey.

Main responsibilities

• Define and deliver CX Strategy based on research, insights, and measurement frameworks, ensuring milestones are met and risks are mitigated.
• Work with team members to define, document, and maintain the user experience strategy, rollout, and operations for Sanofi products and digital solutions.
• Manage resources effectively to meet priorities under tight deadlines; lead a team of CX Strategy employees and contractors.
• Mentor and empower team members to stay informed of industry changes and continuous learning.
• Represent CX Strategy across the business, influencing product and service development, and integrating CX within digital development processes.

About you

• Strong analytical skills to synthesize qualitative and quantitative data.
• Excellent communication and presentation skills.
• Strategic planning abilities based on product roadmaps, team maturity, and business priorities.
• Business acumen and understanding of value generation and business modeling.
• Deep knowledge of digital product management, including agile methodologies and CX principles.
• Familiarity with CX measurement frameworks and global cultural sensitivities.
• High emotional intelligence to lead cross-functional teams and stakeholders.
• Proven success in CX Strategy for Manufacturing & Supply, with a portfolio demonstrating frameworks and end-to-end mapping for complex digital products.
• Experience in conceptualizing data-heavy interactions, systems, and workflow optimization tools tailored to M&S environments.
• Advanced skills in Miro and FigJam for frameworks and collaboration.
• Experience with Agile, Design Thinking, Lean UX, and rapid iteration processes.

Why choose us?

• Join a supportive, future-focused team bringing science to life.
• Opportunities for growth and career development, locally and internationally.
• Enjoy a comprehensive rewards package recognizing your contributions.
• Access to health and wellbeing benefits, including parental leave.
• Be part of Sanofi's Digital Accelerator team in Lyon, creating next-generation digital health products.

Join us in pursuing progress and discovering the extraordinary.

At Sanofi, we are committed to equal opportunities for all, regardless of race, color, religion, sex, or other characteristics. Learn more about our diversity initiatives at sanofi.com.