Global UX Researcher

Havas Media France; Puteaux; Sur place; EUR 40 000 - 70 000; Plein temps

Résumé du poste

An innovative firm is seeking a Global UX Researcher to enhance user experience across its digital platforms. In this pivotal role, you'll develop and execute comprehensive UX research plans, utilizing both qualitative and quantitative methods to gather critical insights into user behaviors and needs. Collaborating closely with cross-functional teams, you will translate research findings into actionable strategies that guide product development. This position offers the opportunity to work in a dynamic environment, advocating for user needs while staying abreast of industry trends and best practices in UX research and design. If you are passionate about improving user experiences and thrive in an agile setting, this role is perfect for you.

Qualifications

• 3+ years of experience in UX Research, preferably in tech.
• Strong knowledge of qualitative and quantitative methodologies.

Responsabilités

• Develop and execute UX research plans to gather insights.
• Conduct interviews and usability tests to collect data.
• Analyze findings to provide actionable recommendations.

Connaissances

UX Research

Qualitative Research

Quantitative Research

Python

SPSS

Data Modeling

Writing Skills

Research Experience

Formation

Bachelor's degree in Human-Computer Interaction

Cognitive Psychology

Outils

Clarity

User Testing

Lookback

Hotjar

SurveyMonkey

Description du poste

The Global Data and Platforms team is looking to enhance its UX practice to improve user benefits and the overall experience of its digital products.

The Global UX Researcher is responsible for developing and executing UX research plans to gather data on user needs, behaviors, and experiences for HAVAS organization tools and platforms, producing actionable products or organizational insights.

• They will work closely with product owners and the adoption team to validate initiatives based on qualitative and quantitative user data. They will produce insights for various markets.
• Support the product team in validating business requirements with functional and technical specifications using research data.
• Provide expertise on developing and executing UX research and visualizing insights.
• Contribute to the continuous improvement of working practices, application quality, tooling, and agile processes.
• Navigate a matrix organization with global and local stakeholders with diverse mindsets, roles, and reporting lines.

Mission & Responsibilities

Functional :

• Develop and execute UX research plans to gather insights on user needs, behaviors, and experiences.
• Conduct interviews, user tests, and other research methods to collect qualitative and quantitative data.
• Analyze and synthesize research findings to provide actionable insights and recommendations.
• Create detailed service blueprints and user stories to guide product development.
• Collaborate with cross-functional teams including designers, developers, and product managers to ensure user-centered design.
• Present research findings and insights to stakeholders clearly and compellingly.
• Stay updated with industry trends and best practices in UX research and design.

UX Researcher Expertise :

• Conduct comprehensive UX research including interviews, surveys, and usability tests.
• Utilize methodologies such as usability testing, card sorting, and A/B testing.
• Analyze user behavior through web analytics, heat maps, and session recordings.
• Create user personas, journey maps, experience maps, and service blueprints supporting Design Thinking.
• Use research tools like Clarity, User Testing, Lookback, Hotjar, and SurveyMonkey.
• Ensure all research activities comply with privacy regulations and ethical standards.

Education & Language :

• Bachelor's degree in a relevant field (e.g., Human-Computer Interaction, Cognitive Psychology).
• Proven 3-year track record in a UX Research role, preferably in a tech environment.
• Fluent in French and English (C1-C2); Spanish (B1) is a plus.
• Strong knowledge of qualitative and quantitative research methodologies.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively in a fast-paced, agile environment.
• Strong organizational, problem-solving, and adaptability skills.
• Act as a user advocate, ensuring user needs are prioritized.

LICO1

Contract Type : Permanent

We are committed to equal opportunities and welcome applicants regardless of age, sex, race, ethnicity, disability, or other factors unrelated to job performance.

Required Experience :

Exec

Key Skills

Experience in Intelligence Community, Python, SPSS, Microsoft Word, R, Regression Analysis, Windows, Stata, PowerPoint, Data Modeling, Writing Skills, Research Experience

Employment Type : Full-Time

Experience : 3+ years

Vacancy : 1