CRM Digital Project Manager F/H

JR France; Paris; Hybride; EUR 55 000 - 75 000; Plein temps

Résumé du poste

A leading company in parcel delivery is seeking a Consumer Digital Project Manager to enhance digital services for consumer solutions. This role involves improving consumer experiences on digital platforms, leading project roll-outs, and collaborating with various teams to drive innovation and adoption of digital solutions.

Qualifications

• Minimum of 5 years experience in B2C digital services.
• Experience with omnichannel CRM and mobile app/web development is a plus.

Responsabilités

• Improve consumer experiences on digital platforms.
• Lead the international roll-out of consumer digital solutions.
• Drive agile project management for timely delivery.

Connaissances

B2C digital services

Mobile app management

Consumer digital solutions

Fluent in English

Fluent in French

Outils

MS Office

Google Analytics

Jira

Confluence

Figma

Klaxoon/Miro

Description du poste

About Geopost

Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including DPD, Chronopost, SEUR, BRT, Speedy, and Jadlog. Committed to becoming an international reference in sustainable delivery, Geopost is the first global delivery company to have its roadmap to Net Zero by 2040 approved by the Science Based Targets initiative (SBTi). Part of the La Poste group, Geopost generated a €15 billion revenue.

Consumer Digital Project Manager – Consumer Solutions

We are seeking a Consumer Digital Project Manager to join our Digital Services team. This role involves driving the development and deployment of digital services for Consumer Solutions, focusing on enhancing consumer experiences on our website and mobile platforms. You will collaborate with internal stakeholders including Marketing, IT, and Operations to ensure a seamless, customer-centric experience.

Key Responsibilities

1. Improve consumer experiences on our digital platforms by co-designing consumer-centric digital solutions across our website, mobile apps, and customer communication tools.
2. Define and execute the roadmap for digital service improvements aimed at consumer acquisition, conversion, and retention.
3. Lead the international rollout of consumer digital solutions, ensuring alignment with local business needs.
4. Coordinate workshops to gather business needs and propose innovative digital solutions.
5. Collaborate with Business Units, IT, Marketing, Design, Customer Service, and Sales teams to define digital services strategy.
6. Manage agile project processes to ensure timely, high-quality delivery.
7. Facilitate training workshops and webinars to promote proper adoption of digital solutions.
8. Monitor market trends in e-commerce and digital consumer engagement to propose innovative solutions.

Qualifications

• Minimum of 5 years experience in B2C digital services, mobile app management, or consumer digital solutions.
• Fluent in English and French.
• Strong knowledge of digital tools such as MS Office, Google Analytics, Jira, Confluence, Figma, and Miro.
• Experience with omnichannel CRM and mobile/web development is a plus.

Location

Issy-les-Moulineaux, France, with 2 days of home office per week.