Formateur H/F

TN France; Rueil-Malmaison; Hybride; EUR 45 000 - 75 000; Plein temps

Résumé du poste

Join a forward-thinking company where you will play a crucial role in shaping the training landscape for corporate clients. As a Trainer & Compliance Specialist, you will design impactful training programs in French, ensuring compliance and exceptional customer service. Collaborate with diverse teams and contribute to a culture of learning and development. This role offers a unique opportunity to make a significant impact in a dynamic environment, supporting colleagues' growth and the company's success. If you are passionate about training and compliance, this is the perfect opportunity for you.

Prestations

Health Insurance

Flexible Work Arrangements

Wellness Programs

Learning Opportunities

Childcare Support

24/7 Telehealth Services

Qualifications

• Experience in training delivery and design is advantageous.
• Fluent in French and English with strong communication skills.

Responsabilités

• Design engaging training programs in French for team success.
• Collaborate with teams to enhance learning experiences.

Connaissances

Training Delivery

Facilitation

Communication Skills

Customer Service

Compliance Knowledge

Bilingual (French and English)

Formation

Experience in Training Design

Experience with Corporate Cards

Outils

E-learning Platforms

Web-based Training Tools

Description du poste

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You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact. Every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, in an environment where everyone is seen, heard, and feels like they belong. Join Team Amex and let's lead the way together.

The Corporate customer segment contributes significantly to American Express's growth and revenue, operating in a highly regulated environment concerning compliance. Ensuring these customers have excellent experiences is a priority. Reporting to the Manager, Commercial Servicing Network for France, the Trainer & Compliance Specialist will play a key role in our market, supporting our divisions (PA Servicing, ACT, and Unident) that serve customers via voice, case servicing, and emails.

How will you make an impact in this role?

This role provides an opportunity for strategic thinking, collaboration, and engagement with leaders and colleagues at all levels. The successful candidate will be a key member of the CMS Europe Leadership Team.

Within CSN France, our team supports Corporate Client Program Administrators, aiding internal ICS/GCS Business development teams.

The role involves understanding team needs, designing engaging training programs in French that prepare teams for success, and equipping them to deliver exceptional customer service. A strong focus on compliance is essential; the trainer will ensure all compliance rules are current and understood, safeguarding the company and clients.

Responsibilities:

1. Design and maintain effective training materials in French that provide top-tier learning experiences for new and existing colleagues.
2. Identify opportunities to enhance the learning experience through monitoring, research, and resource utilization.
3. Handle extensive translation work (French and English), including project documentation, decks, articles, processes, and communications.
4. Partner with internal teams (e.g., CMSI/GLKN) for project implementation, adaptations, and training needs specific to the French market.
5. Collaborate with Compliance Analysts, MCO, RBST testing teams to incorporate new requirements into training and provide bespoke training as needed to meet regulatory standards, supporting RBST and PBST success.
6. Engage with colleagues and team leaders regularly to share best practices, address pain points, and close skill gaps.
7. Assess training effectiveness by evaluating learning outcomes and knowledge transfer, continuously improving solutions and identifying future needs.

Minimum Qualifications

• Experience in training delivery, facilitation, and design is advantageous.
• Familiarity with various training methodologies: face-to-face, virtual classrooms, e-learning, web-based.
• Ability to coach individuals and maximize potential using Customer First Principles.
• Excellent communication skills at all levels, with strong presentation abilities.
• Ability to collaborate across organizational levels.
• Highly motivated, accountable, and efficient with multiple priorities.
• Strong interpersonal and decision-making skills, with an understanding of customer needs.
• Organizational agility to adapt to changing business needs.
• Leadership qualities in a fast-paced, dynamic environment.
• Interest in compliance topics.
• Passion for colleague learning, development, and customer service.
• Fluent in French and English.

Preferred Qualifications

• Experience with Corporate Cards and Small Business Servicing, including Value Generation.
• Knowledge of CSN products and processes such as Clic, GSP-C, Cicare, Greg, Mercury, Speechminer, EWFM.

We support our colleagues' well-being through benefits and programs focusing on physical, financial, and mental health, including:

• Competitive salaries with profit sharing opportunities.
• Health insurance, including company-paid medical coverage.
• Access to mental health resources, including therapy and counseling.
• Flexible work arrangements (onsite, hybrid, virtual) with Amex Flex.
• 24/7 telehealth services with health professionals.
• Wellness programs promoting physical and mental health.
• Learning opportunities for skill development and leadership growth.
• Childcare support.

Employment is contingent upon successful background verification, complying with applicable laws and regulations.