Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Le Havre; À distance; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading company in the service sector seeks a client-focused professional to analyze client needs and provide tailored solutions. This role involves developing reports, managing requests, and maintaining strong client relationships. The ideal candidate will be resourceful, agile, and fluent in both English and French, with significant experience in a similar role. Full remote or Paris-based options are available.

Qualifications

• Significant experience in a similar role within the service or tech sector.
• Fluency in English and French is mandatory.

Responsabilités

• Developing and monitoring customized reports for clients.
• Managing ad hoc client requests and responses.
• Monitoring client projects to ensure they meet expectations.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Independence

Quick Learning

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

Key Responsibilities :

As the primary contact for our clients, your role is to analyze their needs and provide tailored solutions with high-quality support, leveraging our internal teams' expertise. You will also work on strengthening support to existing clients and increasing the value of our services to foster lasting relationships.

Your main responsibilities include:

1. Developing and monitoring customized reports, ensuring clients have access to this resource.
2. Managing ad hoc client requests, providing prompt and tailored responses.
3. Monitoring and overseeing client projects, to ensure they meet expectations.
4. Organizing regular meetings, especially with clients who haven't been in recent contact, to maintain close relationships.
5. Creating access and demonstrating our platform, with presentations tailored to user needs.
6. Anticipating client needs and identifying risks, such as potential disputes or contentious situations.

Requirements

• Significant experience in a similar role within the service or tech sector. Your agility, resourcefulness, and independence are key!
• Excellent interpersonal skills
• Quick learner with the ability to work effectively in a dynamic, scale-up environment
• Proficiency in office tools (Excel, PowerPoint, Google Sheets/Slides)
• Fluency in English and French is mandatory

Location: Full remote or based in the 8th arrondissement of Paris

Contract: Permanent

Forward Global is an equal opportunity employer welcoming applications from all qualified candidates.