E-commerce project manager F/M

TN France; Paris; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise spécialisée dans la transformation digitale recherche un professionnel pour gérer les incidents eCommerce en Europe. Le candidat sera responsable de la résolution des incidents, de la coordination avec les équipes globales et de l'amélioration continue des processus. Ce rôle nécessite une forte capacité d'analyse et de communication, ainsi qu'une expérience en gestion des incidents.

Qualifications

• Expérience en gestion d'incidents eCommerce.
• Compétences en spécifications fonctionnelles.
• Capacité à travailler en équipe avec des équipes IT.

Responsabilités

• Responsable de la résolution des incidents liés à eCommerce.
• Coordonner les progrès avec l'équipe eCommerce mondiale.
• Développer des procédures pour anticiper les incidents futurs.

Connaissances

Gestion des incidents

Méthodologie Agile

Communication

Analyse de données

Description du poste

Job Description

A multi-specialist player in digital transformation, business consulting, and technology consulting, Audensiel supports its clients across various sectors in France and internationally in the following areas:

• Digital: Digital transformation projects, from project management using Agile methodology through AMOA and application development to acceptance/testing.
• Consulting: IT consulting within IT departments and business consulting within functional departments, specifically for Banking, Insurance, and the Pharmaceutical Industry, focusing on governance, regulatory compliance, risk management, and financial department transformation.
• Data/AI: Architecture and development of Big Data solutions with data engineer and data scientist consultants. Development of innovative AI projects as POCs for clients.
• IoT: Exploitation and processing of data from connected objects within complex interconnected systems. Designing the entire value chain to enhance user experience and optimize productivity.
• Cybersecurity: Support on cybersecurity governance, including audits and project management for data defense and security.
• Cloud/DevOps: Support at various levels including strategy, governance, architecture, development, and DevOps.

Your Main Missions

1. Provide Corrective TMA

• Responsible for reporting and resolving incidents related to eCommerce in Europe.
• Prioritize corrections or business changes in dedicated release slots based on incident criticality.
• Coordinate progress with the global eCommerce team.
• Regularly communicate ticket and production status to the business.
• Ensure order fulfillment by monitoring daily orders and handling incidents.
• Monitor site availability and performance using Dynatrace weekly reports.
• Escalate issues below thresholds to the global team via ServiceNow tickets.
• Recommend technical and process improvements for sustainable incident resolution.

2. Ensure Scalable TMA

• Gather needs and write functional specifications.
• Share specifications to assess feasibility and schedule.
• Ensure progress and consideration of changes by responsible teams.
• Execute patch acceptance and validation.
• Participate in recipe creation and test documentation.
• Proactively contribute to solution improvements with IT teams.
• Validate deployment plans in production with involved teams.

3. Build Knowledge Base to Anticipate Future Incidents

• Develop procedures to address repetitive incidents (e.g., price and catalog management).
• Research and propose solutions to improve productivity, responsiveness, and quality.

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