Order Management Lead

SharkNinja; Paris; Hybride; EUR 45 000 - 75 000; Plein temps

Résumé du poste

An established industry player is seeking a dynamic order management lead to drive operational excellence and foster collaboration. This role involves ensuring quality assurance, leading training initiatives, and managing logistics to enhance productivity. The ideal candidate will thrive in a fast-paced environment, leveraging their strong communication and problem-solving skills to influence team outcomes. The company offers a hybrid work model, competitive benefits, and a culture that values diversity and innovation. Join a community where your contributions will make a significant impact in the market.

Prestations

Competitive Health Insurance

Retirement Plans

Paid Time Off

Employee Stock Purchase Options

Wellness Programs

Product Discounts

Qualifications

• Minimum 4 years as an order management lead in a CPG company.
• Strong interpersonal skills; able to influence and lead effectively.

Responsabilités

• Conduct quality assurance checks and manage logistics for timely shipments.
• Lead weekly standup meetings and document action items.

Connaissances

Operational Excellence

Communication Skills

Interpersonal Skills

Microsoft Excel

Data Analysis

Problem-Solving

Project Management

Cross-Functional Collaboration

Formation

University Degree in Commerce

Outils

Oracle

MBI

Omali

QV

HighRadius

Excel

Description du poste

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. The company has a proven track record of bringing disruptive innovation to market, developing one consumer product after another, which has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts, with more than 3,300 associates, the company's products are sold at key retailers online and offline, and through distributors around the world.

The ideal candidate is a progressive manager recognized for their operational excellence, communication, and interpersonal skills. They should employ a leadership style that fosters collaboration and demonstrate a track record of outstanding results. Fluency in both English and Spanish is required.

Key responsibilities include:

1. Quality Assurance and Oversight: Conduct spot checks on coordinator tasks to ensure accuracy and completeness. Review order files daily, including BOL units, shipment statuses, routing, and inventory discrepancies. Liaise with logistics and 3PLs to organize timely shipments. Monitor email responses to ensure inquiries are addressed within designated timeframes. Manage carrier compliance by sending required data to retailers weekly. Review WHS pick slip reports for accuracy. Monitor appointment dates/times to prevent backlog and ensure timely rescheduling. Validate small parcel shipments and carrier information transmission. Ensure timely actioning of chargebacks nearing dispute deadlines. Generate and maintain detailed records of orders and customer communications for audits and customer service follow-up.
2. Weekly Standup Meetings: Prepare for and lead weekly standup meetings. Document minutes and action items for distribution.
3. Training and Development: Play an active role in onboarding and training new hires. Participate in designing and delivering training refreshers every 6 months, covering key apps and platforms such as Oracle, MBI, Omali, QV, HighRadius, and Excel. Provide guidance to team members with daily activities as needed.
4. Escalation Handling: Assist the team in resolving escalations and complex issues.
5. Warehouse Projections: Collaborate with other team leads and managers to generate warehouse projections twice a week to ensure efficient resource allocation.
6. Audit Support: Ensure CSRs meet audit deadlines and assist in locating missing documents.

Key Attributes & Skills:

Minimum 4 years of experience as an order management lead in a CPG company. Proven ability to develop innovative solutions for increased productivity. Results-oriented, focused on outcomes for the team and company. Strong interpersonal skills; able to influence and lead others effectively. Strong Microsoft Excel skills. Excellent written and verbal communication skills. Ability to work well under pressure in a fast-paced environment. Well-organized, multitasking, managing priorities. Data analysis and problem-solving skills. Cross-functional collaboration and project management experience.

Education and Experience:

A university degree, preferably in Commerce. 4 years of experience coaching and leading a team. 3 years of experience working in retail or wholesale environments.

Location:

Mexico City, Santa Fe Region.

Hybrid Work Model:

3 days a week in the office.

Our Culture:

At SharkNinja, we don't just raise the bar—we push past it every day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.

What We Offer:

Competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We support your personal and professional growth through high-impact learning programs. When you join us, you're part of an outrageously extraordinary community. Together, we'll disrupt entire markets.

Diversity & Inclusion:

Valuing each unique voice and diverse skills strengthens our innovation. We support all associates in bringing their authentic selves to work, making an impact, and advancing their careers. Our leadership and community help ensure equity is a core part of our DNA.

Learn More:

Life At SharkNinja: Outrageously Extraordinary

Privacy Notice:

SharkNinja's Candidate Privacy Notice can be found here. For candidates in China and Vietnam, please visit the respective links. We do not discriminate based on race, religion, color, national origin, sex, gender, sexual orientation, age, marital status, veteran status, disability, or any protected class. Reasonable accommodations are available upon request.

Key Skills:

General Insurance, Corporate Sales, Cost Estimation, Benefits & Compensation, Heavy Equipment, AC Maintenance

Employment Details:

Type: Full-Time

Experience: 4+ years

Vacancy: 1