Guest Relations Manager

TN France; Issy-les-Moulineaux; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading hospitality company is seeking a Guest Relations Supervisor to enhance guest satisfaction and ensure high service standards. This role involves overseeing guest interactions, managing staff, and maintaining communication across departments. Ideal candidates will have strong communication skills, a degree in hospitality, and supervisory experience. Join a supportive team that values personal growth and offers exclusive benefits.

Qualifications

• Strong written and verbal communication skills in English and Arabic.
• Ability to work cohesively with co-workers as part of a multi-cultural team.
• Minimum 3-5 years relevant experience with at least 2 years at a supervisory level.

Responsabilités

• Oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
• Handle guest complaints and feedback according to Sofitel standards.
• Prepare the weekly duty rosters and supervise Guest Relation Officers.

Connaissances

Communication

Teamwork

Guest Relations

Formation

Degree from School for Tourism & Hotel Management

Description du poste

Social network you want to login/join with:

col-narrow-left

Client:

Accor

Location:

Job Category:

Hospitality

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

5593bc44da1d

Job Views:

2

Posted:

18.05.2025

Expiry Date:

02.07.2025

col-wide

Job Description:

Company Description

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth

The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

Join us and become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be really you. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, your colleagues, and for the planet.

Hospitality is a work of heart. Join us and become a Heartist.

Job Description

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

Key Roles & Responsibilities

1. Live and project the goal, philosophy, vision, mission, and core values of the company.
2. Adhere to company grooming standards at all times.
3. Be a continual source of information, help, and assistance to all guests.
4. Prepare the weekly duty rosters.
5. Supervise Guest Relation Officers.
6. Keep the immediate manager fully informed of all problems or unusual matters of significance. Communicate and liaise at all times with team members.
7. Maintain transparent and open lines of communication, coordination, and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
8. Conduct house tours / site inspections and special room drops for VIPs.
9. Escort all arriving guests to their respective suites.
10. Escort external guests to their destination.
11. Escort departing guests to their means of transport.
12. Check all VIP rooms prior to arrival and ensure that the correct standards (allocations, amenities, and special requests) are maintained.
13. Greet all residence guests personally.
14. Promote inter-hotel sales and in-house facilities.
15. Handle guest complaints and feedback according to Sofitel standards, ensuring necessary actions, follow-up, and recording are done.
16. Complete the departure list for the following day – contact VIP guests for any necessary arrangements.
17. Render maximum guest satisfaction through personal recognition and prompt, cordial attention to all residence guests.
18. Ensure all members consistently receive all benefits, and that repeat guests and other VIPs receive special recognition and service.
19. Liaise closely with Concierge, Butler for hotel events, restaurant promotions, limousine requirements, and special VIP requests or preparations.
20. Prepare compendiums prior to guest arrival and check info system if necessary.
21. Maintain close contact with Airport Concierge, Reception for new arrivals and departures.
22. Update and maintain an efficient guest history system.
23. Prepare requisitions and distribute amenities on a timely basis.
24. Ensure the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
25. Attend daily and monthly briefings or meetings to facilitate communication and smooth operations.
26. Abide by all policies and procedures.
27. Have full knowledge of Sofitel standards.
28. Perform related duties and special projects assigned by Senior Management.

Qualifications

• Strong written and verbal communication skills in English and Arabic.
• Able to develop rapport with colleagues and management staff.
• Ability to work cohesively with co-workers as part of a multi-cultural team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with guests and patrons.
• Able to exercise good judgment with difficult guests.

Qualifications

• Degree from School for Tourism & Hotel Management.

Experience

• Minimum 3-5 years relevant experience with at least 2 years at a supervisory level.