Alternance - Retail Performance Project Manager - H/F

Christian Dior Couture; Paris; Sur place; EUR 45 000 - 80 000; Plein temps

Résumé du poste

Join a prestigious fashion house as a Retail Performance Project Manager, where your strategic thinking and data-driven decision-making will enhance retail performance across boutiques in France and Monaco. You will lead initiatives to optimize operational processes, analyze business performance, and implement digital tools that boost customer satisfaction and sales growth. This role offers a unique opportunity to be part of a visionary team that celebrates inclusion and diversity while driving innovation in the luxury retail sector. If you are passionate about fashion and eager to make a significant impact, this is the perfect opportunity for you.

Qualifications

• Experience in retail performance analysis and project management.
• Strong ability to analyze KPIs and drive strategic initiatives.

Responsabilités

• Lead initiatives to enhance retail performance across boutiques.
• Manage cross-functional projects and optimize operational processes.

Connaissances

Strategic Thinking

Data Analysis

Project Management

Organizational Skills

Time Management

Formation

Bachelor's Degree in Business or Related Field

Master's Degree (Preferred)

Outils

Digital Tools for Retail Management

Description du poste

Poste

House of Dreams, House of Talents

“Whatever you do — for work or pleasure — do it with passion! Live with passion!” — Christian Dior

Christian Dior was the designer of dreams. Founded in 1947, his House revolutionized fashion with the New Look, transforming his visions into exquisite creations. His visionary spirit continues to inspire women worldwide, making them feel more beautiful. As Dior wrote in his book Je suis couturier, “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality.” Throughout his collections, Monsieur Dior mastered the happiness of his muses.

Additional Inspiration

• The Little Dictionary of Fashion

Missions

Context

The Retail Performance Project Manager will lead initiatives to enhance retail performance across boutiques in France & Monaco. Responsibilities include managing cross-functional projects, analyzing business performance, optimizing operational processes, and implementing digital tools to boost productivity, customer satisfaction, and sales growth.

Key Responsibilities

1. Performance Analysis:
   • Monitor and evaluate retail KPIs such as sales, conversion rates, traffic, customer experience (NPS, CX), OFS, and digital tool adoption weekly. Provide expertise to the GM as needed.
   • Identify gaps and opportunities for improvement through weekly and monthly reports, match-to-traffic analysis, and best practice sharing. Support Boutique Up! projects with ad-hoc analyses.
   • Support boutiques in digital tool usage by collaborating with digital leaders to monitor KPIs and develop tailored action plans.
2. Retail Project Management:
   • Lead the omnichannel deployment strategy for France & Monaco, including implementing the Retail Performance Roadmap, following up with boutiques, and providing feedback based on user experience.
   • Coordinate retail development projects involving store openings, relocations, and renovations. Manage display capacity, product assortment, and develop opening checklists with operations.
   • Manage communication and training for new retail initiatives, contribute to newsletters and Dior hub updates.
   • Lead onboarding programs for digital tools for new team members.
   • Manage traffic-counting projects, monitor KPIs such as footfall and conversion rates, and share best practices.

Profile

• Strategic thinker
• Results-oriented
• Data-driven decision maker
• Autonomous with an entrepreneurial spirit
• Strong organizational and time management skills

Christian Dior Couture promotes inclusion and diversity. Since 2013, the company has committed to employing people with disabilities and recognizing individual differences.