English speaker - customer service

JR France; Montrouge; Sur place; EUR 20 000 - 30 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up is looking for a customer service professional. The role involves overseeing digital support processes and optimizing operations. Candidates should be fluent in French and have good English skills.

Qualifications

• Experience in operations and/or customer service is a plus.

Responsabilités

• Oversee the digital support process.
• Intervene where necessary.

Connaissances

Fluency in French

Good knowledge of English

Description du poste

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who identified a market gap and redefined the industry with a cutting-edge digital solution. This milestone marks our journey to becoming the go-to solution for modern roadside assistance across Europe and beyond.

We operate on a B2B2C model, partnering with key players in the automotive industry—insurance companies, car manufacturers, rental agencies, and mobility providers. Our advanced digital platform enables their customers to request roadside assistance and replacement solutions instantly and in real-time, transforming roadside help delivery.

We are seeking a highly motivated customer service professional to join our dynamic team, optimize our processes, and help us set new industry standards for excellence.

1. Oversee the digital support process, intervening where necessary.
2. Fluent in French (C1/C2 level).
3. Good knowledge of English.
4. Previous experience in operations and/or customer service is a plus.

Additional Information:

• Part-time role (30 hours per week).
• Shift-based position, with occasional night and weekend shifts.
• Please send your CV in English.