IT Support (Backfill)

Sky Systems, Inc. (SkySys); Nice; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading company in the IT sector is seeking a dedicated IT Support Specialist to provide on-site infrastructure support. The ideal candidate will have hands-on experience with hardware and software troubleshooting, excellent communication skills, and a passion for technology. This role requires the ability to work under supervision and involves interacting with clients at various levels. Join us to help maintain our high standards of service and support!

Qualifications

• 2 to 5 years' experience in IT Infrastructure support.
• Experience with anti-spyware and anti-virus software.
• Basic knowledge of TCP/IP networking.

Responsabilités

• Troubleshoot hardware, software, and OS issues.
• Install, troubleshoot, and repair desktops and peripherals.
• Support peripheral and networking hardware.

Connaissances

Troubleshooting

Communication

Self-driven

Formation

Associate's Degree in Electronics

CompTIA A+ Certification

Outils

ServiceNow

Remedy

Mobile Device Management

Description du poste

Job Requirements

1. 2 to 5 years' experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues, ensuring compliance with hardware warranty and security standards.
2. Hands-on experience installing, troubleshooting, and repairing desktops, printers, laptops, and other peripherals, as well as desktop applications.
3. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform 'smart hand' activities under supervision at site locations.
4. Ability to lift/move computer equipment weighing up to 50 lbs.
5. Skilled in desk-side support and PC repair, including basic Windows OS administration.
6. Experience with anti-spyware and anti-virus software.
7. Some familiarity with TCP/IP networking, DNS, DHCP, VPN, and RDP.
8. Support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, switches, firewalls, racks, and data panels under 'Smart Hands' capabilities.
9. Strong troubleshooting skills for systems and networks using deductive reasoning.
10. Good written and verbal communication skills with clients and management.
11. Ability to meet deadlines and complete tasks on time.
12. Preferred qualifications include an Associate's Degree in Electronics and CompTIA A+ Certification.
13. Knowledge of ticketing tools such as ServiceNow or Remedy.
14. Basic understanding of Mobile Device Management systems (e.g., AirWatch, XenMobile, MobileIron).
15. Basic troubleshooting skills for VDI, SCCM, LANDesk, Altris, Skype for Business, and OneDrive.

Non-Technical Skills

• Excellent oral and written communication skills.
• Ability to interact effectively with customers at various levels.
• Self-driven and results-oriented.
• Passionate about the work.