Guest Relations/Front Office/Ticketing F/H/NB - CDD/CDI

Disneyland Paris; Paris; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Join a renowned industry player as a Cast Member, where your role will bring joy and magic to visitors at one of the most iconic destinations in the world. Whether you are welcoming guests, managing ticketing, or ensuring a seamless check-in experience, your contributions will be vital in creating unforgettable memories. This dynamic environment offers a variety of customer service roles, each focused on enhancing the visitor experience. With flexible scheduling and opportunities for personal growth, this is an exciting chance to be part of a team that values hospitality and teamwork.

Qualifications

• Fluency in French and intermediate English required.
• Excellent hospitality and communication skills are essential.

Responsabilités

• Enhance guest experience by providing solutions during unforeseen events.
• Handle hotel check-ins and check-outs, creating personalized interactions.
• Greet and advise guests on ticketing and services.

Connaissances

Fluency in French

Intermediate English

Excellent hospitality skills

Multitasking ability

Excellent verbal communication skills

Formation

High School Diploma

Description du poste

Have you ever dreamed of being a Cast Member and bringing the magic of Disneyland Paris to life for its visitors? Whether in our Parks, Hotels, or Disney Village, we offer a wide variety of roles and opportunities as a Cast Member.

Apply here to be considered for the following four customer service positions:

• Guest Relations Host/Hostess F/M/NB
• Reception Host/Hostess F/M/NB
• Ticketing Host/Hostess F/M/NB

Responsibilities:

Guest Relations Host/Hostess F/M/NB:

Guest Relations team members work in various indoor and outdoor locations. Responsibilities include enhancing the guest experience by offering solutions during unforeseen events, providing advice, booking restaurant tables, managing access and priority cards for disabled guests, and caring for lost children at the ‘Baby Care Center’.

Reception Host/Hostess F/M/NB:

Reception team members work in different locations, handling hotel check-ins and check-outs, creating personalized guest interactions, resolving unforeseen issues, and promoting additional sales.

Ticketing Host/Hostess F/M/NB:

Ticketing team members work indoors and outdoors, greeting and advising guests, recommending suitable tickets or services, improving guest experience during unforeseen events, and managing guest flow before park opening and after closing.

Note: Our parks, hotels, and Disney Village operate 24/7, with working hours starting as early as 6 am and ending as late as 2 am.

Basic Qualifications:

• Be at least 18 years old
• Fluent in French (B2), intermediate English (B2), and a third European language (B1+/B2)
• Ability to work independently or in a team
• Stand for 2 to 3 hours at a time
• Excellent hospitality skills
• Multitasking ability in a fast-paced environment
• Speed, accuracy, and efficiency under pressure
• Ability to handle and resolve visitor situations
• Receptive to special requests
• Enthusiastic about interacting with visitors
• Ability to make independent decisions
• Self-directed with minimal supervision
• Willing to follow instructions
• Flexible and adaptable
• Supportive teamwork attitude
• Ability to perform repetitive tasks maintaining quality
• Excellent verbal communication skills
• Willing to work outdoors in various weather conditions
• Flexible schedule, including weekends, holidays, and special events
• Maintain a friendly and cordial demeanor, exceeding customer expectations

Preferred Qualifications:

Additional Information:

You apply for this job for:

• 35-hour permanent contract (CDI) or fixed-term contract (CDD)
• Remote interviews for positions located in Marne-La-Vallée