English speaker - customer service

JR France; Lille; Sur place; EUR 20 000 - 30 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up is seeking a motivated customer service professional to optimize processes and set new industry standards. This part-time role involves overseeing digital support and may require night and weekend shifts.

Qualifications

• Proficiency in French (C1/C2 level).
• Good knowledge of English.
• Previous experience in operations and/or customer service is a plus.

Responsabilités

• Oversee the digital support process, intervening where necessary.

Connaissances

French

English

Description du poste

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution. This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe—and beyond.

We operate on a B2B2C model, partnering with key players in the automotive industry—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can request roadside assistance and replacement solutions instantly and in real-time, transforming roadside help delivery.

We are seeking a highly motivated customer service professional to join our dynamic team, optimize our processes, and help set new industry standards for excellence.

Responsibilities:

• Oversee the digital support process, intervening where necessary.

Qualifications:

• Proficiency in French (C1/C2 level).
• Good knowledge of English.
• Previous experience in operations and/or customer service is a plus.

Additional Information:

• Part-time position (30 hours per week).
• Shift-based role requiring occasional night and weekend shifts.
• Please send your CV in English.