Loss Prevention Officer

Accor; Issy-les-Moulineaux; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Accor recherche un Agent de Sécurité passionné pour rejoindre son équipe à Issy-les-Moulineaux. Vous serez responsable de la surveillance des systèmes de sécurité, de l'assistance aux clients et de la gestion des situations d'urgence. Ce poste offre des opportunités de développement professionnel et des avantages exclusifs, tout en contribuant à un environnement de travail dynamique et engageant.

Prestations

Carte de réduction pour les hôtels Accor dans le monde entier

Programmes de formation pour développer vos talents

Opportunité de croissance au sein de votre propriété et à l'international

Contribuer à des activités de responsabilité sociale et ESG

Qualifications

• Au moins 1 an d'expérience dans le secteur ou domaine professionnel connexe.
• Fluent en français, bonne maîtrise de l'anglais.
• Connaissance des lois et règlements applicables au poste.

Responsabilités

• Surveiller les systèmes de sécurité et intervenir en cas d'urgence.
• Assurer les premiers secours aux clients et au personnel.
• Rédiger des rapports sur les incidents et les plaintes.

Connaissances

Connaissance des procédures de sécurité

Compétences en communication

Capacité d'écoute

Formation

Baccalauréat, de préférence en hôtellerie ou domaine connexe

Description du poste

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, your colleagues, and for the planet.

Hospitality is a work of heart.

Join us and become a Heartist.

Job Description

1. Monitor CCTV, fire alarm, and security systems. Maintain a logbook on incidents, complaints, etc., and refer them, if required, to the appropriate department for follow-up action. Make regular rounds of assigned areas and observe any abnormal activities by guests or connectors. Be alert to non-guest or suspicious persons wandering around the hotel, and report to Supervisor or Duty Manager. Assist the duty manager in inspecting rooms of doubtful clients and with suspected “walk outs” or “skippers” (guests attempting to leave without paying). Assist in any fire or other emergency situations. Investigate offenses reported during patrols and ensure full details are provided to the police when necessary. Provide security coverage for VIP guests and large groups during check-in/out. Ensure all guest and connector incidents receive immediate and professional First Aid treatment by the Loss Prevention Department. Be familiar with the Fire Emergency Plan and a member of the Emergency Response Team (ERT). Take necessary action whenever the Fire Alarm activates. Render first aid to the sick or injured.

Qualifications

1. Bachelor's degree, preferably in hospitality or a related field.
2. At least 1 year of experience in the sector or related professional area, with impeccable knowledge of security professions.
3. Fluent in the national language, with good speaking, reading, writing, and understanding of English.
4. The ability to listen to and understand information and ideas presented through spoken words and sentences.
5. Knowledge of relevant equipment, policies, and procedures to promote effective operations for the protection of people, data, and property.
6. Knowledge of laws, legal codes, court procedures, precedents, government regulations, and agency rules applicable to the job.

Additional Information

1. Employee benefit card offering discounted rates at Accor hotels worldwide.
2. Develop your talent through Accor’s learning programs.
3. Opportunity to grow within your property and across the world!
4. Ability to contribute to the community and make a difference through our Corporate Social Responsibility and ESG activities.