Client Advisor- Full Time

Acne Studios; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une maison de luxe avant-gardiste recherche un Conseiller de Vente passionné par l'art pour rejoindre son équipe dynamique. Ce rôle vous permettra de créer des relations solides avec les clients tout en offrant une expérience client exceptionnelle. Vous serez formé aux techniques de vente de luxe et aurez l'opportunité de travailler sur des projets liés à l'art, tout en contribuant à un environnement collaboratif et inclusif. Si vous êtes curieux, aimez apprendre et souhaitez évoluer dans un cadre stimulant, cette opportunité est faite pour vous.

Qualifications

• Expérience antérieure dans un rôle orienté client dans le secteur de la vente au détail ou de l'hospitalité.
• Capacité avérée à générer des ventes et à fournir un service client exceptionnel.

Responsabilités

• Accueillir et guider les clients tout au long du cycle client.
• Atteindre les objectifs de vente et de conversion.

Connaissances

Compétences interpersonnelles

Compétences en communication

Gestion de la relation client (CRM)

Vente et service à la clientèle

Connaissance du monde de l'art

Formation

Expérience dans la vente au détail ou l'hospitalité

Fluency in French & English

Description du poste

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

We are looking for a full-time Conseiller de Vente for our Palais Royal Gallery. As Conseiller de Vente at Acne Studios you will work collaboratively with your team to establish and nurture loyal and engaging customer relationships, drive sales and positive business outcomes in which your service and attentiveness take center stage.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

We are working on a new project closely tied to the world of art and we are looking for a full-time position, your main contribution will be to care for our customers in the store and guide them throughout the entire customer cycle. We will provide you with training and coaching in luxury sales, service, and clienteling to ensure your success, according to our cutting-edge approach to client experience. You will be responsible for delivering an exceptional customer experience by:

1. Welcoming and guiding customers through a smooth customer cycle, attending to all details and providing them with the best-in-class client experience
2. Achieving sales & conversion
3. Promote the artist & our magazine
4. Recruiting customers
5. Upholding administrative procedures and skillfully managing our inventory

WHO YOU ARE

You have high aspirations and pay attention to details that create a substantial impact. You are passionate about art and have a strong knowledge of the art world. You enjoy working as part of a team and embrace feedback to develop both yourself and others. You are curious, thrive in a dynamic environment, and prioritize cooperation, respect, and clear communication. Your ambition to learn and grow aligns with our values. If these qualities speak to you, we would love to have you on our team.

Specific personal qualities for this role:

• Interpersonal and communication skills to provide excellent service
• Build strong relationships with customers

Specific experience and knowledge for this role:

• Previous customer-facing role within the retail or hospitality industry or art
• Proven ability to drive sales and provide exceptional customer service
• Customer relationship management (CRM) and clienteling
• Fluency in French & English is a prerequisite for this position (additional languages is a plus)
• Strong knowledge and passion for art, with the ability to engage customers on this subject