Customer Service English+ French

JR France; Cherbourg-en-Cotentin; Sur place; EUR 25 000 - 30 000; Temps partiel

Résumé du poste

A dynamic tech-driven roadside assistance start-up is looking for a Customer Service professional fluent in French and English. The role involves managing digital support processes and ensuring customer satisfaction. The position is part-time with a shift-based schedule, including nights and weekends.

Qualifications

• Proficiency in French (C1/C2 level).
• Good knowledge of English.

Responsabilités

• Manage and oversee digital customer support processes.
• Assist customers in real-time via digital channels.
• Ensure customer satisfaction and resolve issues efficiently.

Connaissances

French

English

Description du poste

Job Title: Customer Service English + French - Cherbourg-Octeville

Company: hlpy

Location: Cherbourg-Octeville

Job Category: Other

EU Work Permit Required: Yes

Job Description:

hlpy, founded in 2020, is a tech-driven roadside assistance insurance start-up that has redefined the industry with innovative digital solutions. Our goal is to become the leading provider of modern roadside assistance across Europe and beyond.

We operate on a B2B2C model, partnering with automotive insurance companies, car manufacturers, rental agencies, and mobility providers. Our digital platform allows customers to request roadside assistance and replacement solutions instantly and in real-time, transforming roadside help delivery.

We are seeking a highly motivated Customer Service professional to join our dynamic team. Your responsibilities will include overseeing the digital support process and intervening when necessary to ensure excellent customer service.

Responsibilities:

1. Manage and oversee digital customer support processes.
2. Assist customers in real-time via digital channels.
3. Collaborate with partners to optimize service delivery.
4. Ensure customer satisfaction and resolve issues efficiently.

Qualifications:

• Proficiency in French (C1/C2 level).
• Good knowledge of English.
• Previous experience in operations or customer service is a plus.

Additional Information:

• Part-time role, 30 hours per week.
• Shift-based schedule, including occasional night and weekend shifts.
• Please send your CV in English.