Account Manager

TransferRoom; France; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

TransferRoom, une entreprise innovante en pleine croissance, recherche un Account Manager pour garantir la satisfaction des agents utilisant sa plateforme. Ce rôle implique l'intégration des clients, la gestion des relations et la collaboration avec les équipes internes. Le candidat idéal aura une expérience dans la gestion de comptes, une compréhension du secteur du football et d'excellentes compétences en communication.

Prestations

Environnement de travail collaboratif et soutenant

Opportunités d'influencer la prise de décision

Engagement avec des tâches diverses pour la croissance professionnelle

Environnement de travail dynamique

Qualifications

• Expérience en gestion de comptes, ventes ou succès client, de préférence dans le domaine sportif.
• Compréhension des opérations des clubs de football ou capacité d'apprentissage rapide.
• Fluent en français et anglais; d'autres langues de l'UE sont un plus.

Responsabilités

• Assurer l'intégration et l'adoption réussies des nouveaux clients.
• Renouveler et vendre des services supplémentaires en démontrant leur valeur.
• Développer des relations solides avec les parties prenantes clés.

Connaissances

Gestion de comptes

Communication

Résolution de problèmes

Interpersonnel

Description du poste

TransferRoom is a hyper-growth B2B SaaS Marketplace on a mission to change the football transfer market for the better. We empower football clubs, agents, and players to succeed by providing real-time market intelligence and access to a global network of decision-makers.

Our platform is market-leading and essential for key stakeholders in football’s transfer market. Used by over 800 clubs, including Manchester City, Liverpool, and PSG, 550+ agencies, and 8,000 professional players, TransferRoom has facilitated over 6,500 transfers since 2017.

Brief intro to the role:

We are seeking a dedicated and results-driven Account Manager to oversee the satisfaction and success of agents using our platform. The ideal candidate will have a strong commercial mindset, a deep understanding of the football industry, excellent communication skills, and a passion for building strong client relationships.

The Account Manager will ensure optimal platform usage, drive value for clients, and support their long-term success, upselling, and renewal efforts. This role focuses on working with football agencies in France, a key market for TransferRoom.

What you’ll be doing:

1. Customer onboarding & adoption: Ensure successful onboarding of new clients, oversee ongoing usage and satisfaction, and provide training on platform features.
2. Customer renewals & upselling: Renew and upsell clients by demonstrating value and addressing their needs.
3. Relationship management: Develop strong, trusting relationships with key stakeholders, act as the primary contact for escalations, and resolve issues promptly.
4. Product expertise: Master our platform's features, promote its benefits, and encourage adoption of new functionalities.
5. Team collaboration: Work with Sales, Strategy, and Product teams to advocate for customer needs and feedback.

Who you are:

• Experience in Account Management, Sales, or Customer Success, preferably in sports.
• Understanding of football club operations or ability to learn quickly.
• Strong interpersonal skills to build rapport and trust.
• Excellent communication and proactive problem-solving skills.
• Willingness to travel frequently and on short notice.
• Fluent in French and English; additional EU languages like German, Spanish, or Portuguese are a plus.

What’s In It For You:

• Collaborative and supportive team environment.
• Opportunities to influence decision-making.
• Engagement with diverse tasks and challenges for professional growth.
• Dynamic work environment at TransferRoom.
• A unique blend of scale-up agility with security.

Join a fast-growing, innovative company with a high employee satisfaction score of 86%, a recommendation score of 8.3, and strong colleague relationships rated at 8.8.