Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Reims; À distance; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading company in risk and reputation management is seeking a Customer Success Manager Junior to enhance client relationships and deliver tailored solutions. This role requires fluency in English and French, with responsibilities including client project oversight and customized reporting. Enjoy benefits like remote work options, paid holidays, and a supportive team environment.

Prestations

11 days off + 25 paid holidays

Daily lunch voucher via Swile Card (11 euros/day)

Mutual insurance and provident scheme

One teleworking day per week

Weekly sports session with a certified coach

Modern facilities including showers and parking

Entrepreneurial, multicultural team environment

PERECO (Retirement Savings Plan)

Support for parenthood, nursery care support

Qualifications

• At least significant first experience in a similar role in the service or tech sector.
• Fluency in both English and French is mandatory.

Responsabilités

• Analyze client needs to provide tailored solutions and support.
• Develop and monitor customized reports for clients.
• Organize regular meetings to maintain client relationships.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Independence

Quick Learner

Outils

Excel

Google Sheets

PPT

Google Slides

Description du poste

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Customer Success Manager Junior - Illicit trade/anti-piracy, Reims

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Client:

Forward Global

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4338435032210210816327625

Job Views:

1

Posted:

16.05.2025

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Job Description:

Key Responsibilities :

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support. You will leverage the expertise of our internal teams for this purpose.

You will also be responsible for implementing actions to strengthen support to existing clients and enhance the value of our services to ensure lasting and optimized relationships.

Your main responsibilities include:

• Developing and monitoring customized reports, ensuring clients without this resource gain access.
• Managing ad hoc client requests, delivering prompt and tailored responses.
• Monitoring and overseeing client projects, to ensure alignment with expectations.
• Organizing regular meetings, especially with clients with recent limited contact, to maintain close relationships.
• Creating access and demonstrating our platform, tailoring presentations to user needs.
• Anticipating client needs and identifying potential risks, detecting possible disputes or contentious situations proactively.

Requirements

• At least significant first experience in a similar role in the service or tech sector. Your agility, resourcefulness, and independence are key!
• Excellent interpersonal skills
• Quick learner with the ability to work effectively in a dynamic scale-up environment
• Proficiency in office tools (Excel, PPT/Google Sheets, Slides)
• Fluency in both English and French is mandatory

Location : Full remote or based in 8th arrondissement of Paris

Contract: Permanent

We are an equal opportunity employer. Forward Global welcomes applications from all qualified candidates.

• 11 days off + 25 paid holidays
• Daily lunch voucher via Swile Card (11 euros/day)
• Mutual insurance and provident scheme, partial coverage for spouse
• One teleworking day per week
• Weekly sports session with a certified coach
• Modern facilities including showers, parking, large terrace
• Entrepreneurial, multicultural team environment
• PERECO (Retirement Savings Plan)
• Support for parenthood, nursery care support

Forward Global is an international risk and reputation management advisory firm, providing custom solutions worldwide.

With over 350 advisors from diverse backgrounds, our offices are located in Washington, D.C., Paris, Brussels, Montreal, London, and Abidjan.

In 2022, we launched a division dedicated to combating illicit markets, especially piracy, aiming to be a leading global player.

The Fight Against Illicit Markets division is recognized as a top anti-piracy expert in France and Europe, safeguarding content across sports, entertainment, and cultural sectors.

Our technology detects unauthorized online content for worldwide removal. Rivendell, our subsidiary, is a leader in removing copyright-infringing results from Google.

Our clients include rights holders in entertainment, such as film producers, TV channels, and publishers.

Learn more about our activities, commitments, and teams by clicking here: