Customer Service Representative - French - Lisbon

TN France; Paris; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading global travel & tourism brand is seeking a Customer Service Representative in Paris. This role involves managing customer interactions across various channels, providing support, and contributing to service improvements. The position offers competitive salary, professional growth opportunities, and exclusive travel perks.

Prestations

Competitive salary with performance-based incentives

Professional growth opportunities

Access to exclusive travel perks and discounts

Qualifications

• Strong verbal and written communication skills.
• Experience with customer service software preferred.
• Ability to adapt in a fast-paced environment.

Responsabilités

• Handle customer interactions via phone, email, and chat.
• Provide accurate information and assist with inquiries.
• Document case details and escalate complex issues.

Connaissances

Communication

Problem-Solving

Team Collaboration

Outils

Customer Service Software

CRM Tools

Description du poste

Social network you want to login/join with:

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Client:

Dila Recruitment

Location:

Paris, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7480b41af5cd

Job Views:

1

Posted:

22.05.2025

Expiry Date:

06.07.2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Experience with customer service software, ticketing systems, or CRM tools is preferred.
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.
• Working schedule: shift rotation, Monday to Friday: 07:30AM-8PM

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts