Operations Coordinator

Alan; Toulouse; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Join a forward-thinking company dedicated to transforming healthcare into a member-centric experience. As an Operations Coordinator, you will play a crucial role in optimizing insurance and health services, ensuring efficiency and quality. Work alongside a passionate team to deliver exceptional experiences, tackle challenges, and innovate traditional views on healthcare. With flexible work options and a commitment to employee well-being, this is an opportunity to make a meaningful impact in a dynamic environment. Embrace your potential and help shape the future of health benefits!

Prestations

Competitive salary + equity

Flexible office options

Top-tier tools

Flexible vacation and working hours

Comprehensive health insurance

Transport benefits

Training and development opportunities

Parental leave

Qualifications

• Experience in process and service operations, especially in scale-up sectors.
• Strong communication skills in English and French with high empathy.

Responsabilités

• Run insurance or health services processes and ensure daily follow-up.
• Contribute to monitoring schemes and identify risks and improvements.

Connaissances

Problem-solving mindset

Organizational skills

Communication skills in English and French

Adaptability

Formation

Experience in operations

Experience in customer-facing roles

Description du poste

Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 32,000+ companies of all sizes, serving more than 700K members, and have reached €500M+ in ARR.

Our team of 600 people (still growing) operates across France, Spain, Belgium, and Canada.

How we do it ?

About

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

• Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else.
• Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.
• Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.
• Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.
• Radically Transparent: We make information accessible and written-first, promoting async communication while protecting sensitive data.
• Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.
• Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.
• Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.
• Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.
• Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically.

️ Operations at Alan

The Operations Community’s core responsibilities are to deliver our insurance and health services at scale: we build our platform and operational capabilities and run our processes to guarantee delight and efficiency.

As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 countries (France, Belgium, Spain, and Canada), our operations are increasingly complex and exciting!

Joining Operations at Alan means being part of 50+ talented, committed, and passionate Ops team members across countries, with many interactions with Engineering, Product, Care, and other teams.

We have a mix of Builder profiles, focused on (re)designing and implementing processes, and Operations Coordinators who execute and improve these daily.

We seek team members capable of delivering excellence and ready to disrupt traditional views on insurance or healthcare services.

For this role, you need to be based in France, Belgium, or Spain.

The Operations Coordinator works on specific services (e.g., claims, fraud, clinics). Core responsibilities (~70-80%) include:

• Run our insurance or health services processes
• Ensure daily follow-up and monitoring
• Flag risks and opportunities

In detail, your missions include:

• Operating our processes: invoicing, claims treatment, managing provider networks, supporting internal teams
• Contributing to monitoring schemes: tracking volumes, efficiency, SLAs, identifying risks and improvements
• Supervising partnerships: teleconsultation, claim operators, negotiations, daily communication
• Performing controls: quality checks, training needs identification
• Providing feedback and supporting initiatives to improve processes and services

Additionally, about 20-30% of your time is dedicated to continuous process improvements, such as automation, external communication enhancements, auditing, etc.

Our organization structure

Operations are organized in pools (3-7 runners) responsible for specific scopes like therapy, claims, fraud, setup.

Examples include:

• Alan therapy: managing psychologist bookings, relationships, lifecycle steps
• Claims: handling claims, monitoring external provider performance, ensuring timely delivery and member satisfaction
• Fraud: investigating suspicious claims, preventing and recovering fraudulent payments
• Set up: onboarding employees, invoicing, billing, ensuring smooth admin processes

Note: we value adaptability; team members may join different pools over time based on needs and interests.

Experience required

We target candidates at A2-B level, with diverse backgrounds such as:

• Process and service operations, especially in scale-up or industrial/logistics sectors
• Support functions (Customer Support, People Operations)
• Customer-facing roles (Account Manager, Customer Success, Communications)
• Event coordination

Skills needed

• Passionate about delivering and optimizing operations
• Problem-solving and challenger mindset, driven by member and customer satisfaction
• Highly organized with excellent follow-up and attention to detail
• Strong communication skills in English and French (C1+), high empathy
• Ability to work independently in a fast environment
• Adaptability
• Bonus: experience in insurance or healthcare industry, analytics skills

Perks & Benefits

We believe good health is fundamental. Our perks include:

• Fair rewards: competitive salary + equity (permanent contracts)
• Flexible office options: HQ, co-working, remote with equipment sponsorship
• Top-tier tools: MacBook, monitor, headphones
• Flexible vacation and working hours
• Comprehensive health insurance for employees and dependents
• Transport benefits
• Training and development opportunities, including coaching
• Parental leave for new parents

Note: We hire people, not roles. If you're excited but don't meet every requirement, we encourage you to apply. Diversity and inclusion are core values. If you identify as a woman, remember that many apply only when they meet 100% of criteria—don't let that hold you back.

We look forward to your application! For more info, visit our About Alan, Careers, Medium blog, and Glassdoor pages.