French Customer Advisor for a Video Game Brand - Work from home - Portugal

Sitel PT French; Belfort; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

An established industry player in customer experience solutions is seeking passionate individuals to join their French Customer Support team. This role offers the chance to work in a multicultural environment, responding to customer inquiries for a leading gaming brand. With a commitment to employee growth, the company provides competitive wages, performance bonuses, and continuous learning opportunities. If you are a native French speaker with strong English skills and a proactive attitude, this is the perfect opportunity for you to thrive in a dynamic and supportive workplace.

Prestations

Paid Professional Technical Training

Monthly Performance-Based Bonuses

Continuous Learning Opportunities

Friendly and Innovative Work Environment

Team-Building Events

Wellness Programs

Qualifications

• Proficient in French and English with a focus on customer service.
• Experience in handling customer inquiries effectively.

Responsabilités

• Respond to customer inquiries efficiently within timescales.
• Maintain technical knowledge of client products and services.

Connaissances

French (C1)

English (B1)

Customer Service Experience

Self-Organizing Skills

Proactive Approach

Outils

Microsoft Office Pack

Description du poste

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

Our Values and Culture

1. GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop both professionally and personally. You choose where you want to go; we help you get there.
2. BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves, and use their voice - and we give them a platform to do so.
3. WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven - and we leverage the power of our people to make a positive impact in the communities in which we live and work.
4. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
5. MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up - and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.

About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

Join Our Team

Do you want to be part of a team whose motto is "Play Has No Limits"?

Are you a native French speaker or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

We have the perfect opportunity for you!

Your Future Project

Join our French Customer Support team.

Our client is a world market leader in gaming, known for home video game consoles and production.

Responsibilities

• Respond efficiently and effectively to all customers’ inquiries within given timescales.
• Develop and maintain a full technical knowledge of the client’s products and services.
• Deal with all correspondence as requested / required.
• Accurately log all calls and in line with procedures.
• Maintain and update all job-related administrative forms.
• Recognize when a problem/query should be transferred to another department or a more senior staff member.

Requirements

• Proficient level of French (C1).
• Intermediate level of English (B1).
• Previous experience in Customer Service preferred.
• A calm, cool, and level-headed attitude in every situation.
• Excellent self-organizing skills.
• A proactive approach and willingness to work on own initiative.
• Ability to work under pressure to achieve deadlines and KPIs.
• Ability to adapt to a continuously changing environment and procedures.
• Knowledge of Microsoft Office Pack (Word, Excel).
• High-speed internet access and appropriate conditions for remote work.
• Must hold EU citizenship or a valid work permit.

What’s in it for you?

We provide our people with tools and the freedom to learn, grow, have fun, and be themselves.

• Competitive wages and stability.
• Paid professional technical training.
• Monthly performance-based bonuses.
• Continuous learning and development opportunities and competitive career paths.
• A safe, friendly, innovative, and technological organization.
• International and multicultural environment with celebrations, wellness programs, skill development initiatives, and team-building events.

Join the #SitelLife