Desktop Support Technician (Fixed Term)

Excis Compliance; Paris; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An established industry player is seeking a Desktop Support Technician to provide onsite IT support in a dynamic environment. This role involves troubleshooting hardware and software issues, collaborating with global teams, and ensuring seamless operations in a regulated setting. You'll thrive in a culture that promotes innovation and professional growth while enjoying competitive benefits. If you're looking for stable employment with growth potential and have a passion for technology, this opportunity is perfect for you.

Qualifications

• 2+ years in desktop support, preferably in pharma or regulated industries.
• Fluent in French and English for local and international support.

Responsabilités

• Provide L1/L2 technical support for hardware, software, and network issues.
• Troubleshoot Active Directory and manage user profiles.

Connaissances

Active Directory

Windows OS

Networking

ServiceNow

BitLocker

Remote Support Software

PowerShell Scripting

Outils

ServiceNow

Description du poste

At Excis, you'll thrive in a dynamic, inclusive environment that fosters innovation and global growth, working alongside diverse teams to solve complex IT challenges while enjoying competitive benefits, continuous learning opportunities, and a culture that celebrates your success and professional development.

We're seeking an experienced Desktop Support Technician to:

• Provide onsite IT support for our pharmaceutical client in Belgium.
• Be the frontline technical expert, ensuring seamless operations in a regulated environment.
• Collaborate with global teams.

Responsibilities:

1. Provide L1 / L2 technical support for hardware, software, and network issues (Windows 10 / 11, macOS, Office 365, VPN, etc.).
2. Troubleshoot Active Directory issues (replication errors, authentication failures, GPO misconfigurations).
3. Diagnose and repair Windows BSOD errors by analyzing stop codes, memory dumps, and driver conflicts.
4. Manage roaming & local user profiles, resolving corruption issues and optimizing logon times.
5. Monitor and troubleshoot high CPU / memory usage using tools like Task Manager, Performance Monitor, and Event Viewer.
6. Resolve application failures (DLL conflicts, missing dependencies, permission issues).
7. Support BitLocker encryption and recovery scenarios, including BIOS-related configurations.
8. Configure and troubleshoot Group Policy Objects (GPOs) in multi-domain environments.
9. Document solutions in ServiceNow (SNOW) ticketing system and maintain IT asset records.
10. Assist with network troubleshooting (IP vs. MAC addressing, DNS / DHCP issues, LAN / Wi-Fi connectivity).
11. Collaborate with global IT teams to escalate complex issues when necessary.

Required Skills:

• Languages: Fluent in French (for local support) and English (for international communication).
• Experience: 2+ years in desktop support, preferably in pharma or regulated industries.
• Technical Expertise: Active Directory, Windows OS, Networking, Tools like ServiceNow, BitLocker, remote support software.

Preferred Skills:

• Relevant certifications (CompTIA A+, Microsoft MTA, ITIL).
• PowerShell scripting knowledge.

Application Process:

We're reviewing applications now for mid-May onboarding. This is an excellent opportunity for professionals whose contracts are ending in April / May 2025. Submit your application for technical screening with our IT team and onsite interviews with hiring managers.

Position Details:

• Type: Full-time, onsite
• Schedule: Monday-Friday, regular business hours
• Start: Mid-May 2025

We Encourage You To Apply If:

• Your current contract is ending in April / May 2025.
• You're seeking stable employment with growth potential.
• You thrive in collaborative, technical environments.

Excis is an equal opportunity employer committed to diversity and inclusion.