Customer Support specialist - Customer Care (CDI)

JR France; Bruyères-le-Châtel; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading digital transformation company is seeking a Customer Support Specialist in Bruyères-le-Châtel. This role involves supporting major clients with incident resolution, hardware/software installations, and ensuring smooth service delivery. Join a dynamic team and enjoy a positive work environment with numerous benefits.

Prestations

Family health insurance

Meal vouchers

50% public transport reimbursement

CSE benefits

RTT

Savings plan

Participation bonus

Soft mobility allowances

Career development plans

Discounted tech equipment

Qualifications

• Minimum Bac+2 in IT required.
• Significant experience in Level 1 and 2 support.

Responsabilités

• Manage support desk activities and escalate unresolved issues.
• Install, remove, relocate, and modify hardware/software configurations.

Connaissances

Effective communication

Knowledge of management software and tools

Customer satisfaction management

Security awareness

Formation

Higher education diploma in IT

Outils

Windows OS

Linux OS

Network (Wi-Fi)

Description du poste

Customer Support Specialist - Customer Care (CDI), Bruyères-le-Châtel

Bruyères-le-Châtel, France

About us: Première Entreprise Générale du Digital en Europe (EGD), the Econocom group designs, finances, and facilitates the digital transformation of companies and public organizations. Joining Econocom means becoming part of an international group with 8,750 employees and a revenue of €2.7 billion, covering the entire digital value chain: equipment, services, and financing. We are also committed to the digital revolution: if you want to showcase your skills and grow within a large group that maintains an entrepreneurial spirit, apply on our Career site or through our partners. All positions are open to people with disabilities. We invite you to take on new challenges and evolve on innovative and expert projects with Econocom. Through its Workplace Infra Innovation brand, Econocom is the leading digital company in Europe, the 7th largest ESN in France, and the leader in Workplace outsourcing for four years.

Position context: Within the Services activity in the Île-de-France region, we support over 40 major clients and public institutions across various sectors in transforming their information systems, through the provision of human and technical resources. You will join a large industrial group to support local user activities related to their work environment. Your primary responsibilities include incident resolution, hardware/software installation requests, relocations, and modifications, with a vehicle provided. As a key contact for the Delivery Manager and the client, you will plan tasks and ensure the service runs smoothly.

Responsibilities:

1. Support desk activities: Escalate to the appropriate support group if unresolved, install, remove, relocate, and modify hardware/software configurations, manage local team planning for requests and incidents, support premium users, and ensure local security within the service.

Technical environment: Windows and Linux OS, Workstation, Printing System, Network (Wi-Fi), Optical.

Values and conditions:

Beyond our three core values—audacity, good faith, and reactivity—we guarantee attentive, close management and a family-like atmosphere. The contract is CDI, starting between October and November 2024. Compensation and benefits include family health insurance, provident fund, meal vouchers, 50% public transport reimbursement, CSE benefits, RTT, savings plan, and participation bonus. Additional perks include soft mobility allowances, a €1000 cooptation bonus, discounted tech equipment, career development plans, training, certifications, and Microsoft Learn access. We promote a positive work environment with events, support for disabilities and health, and CSR commitments.

Qualifications and experience:

• Higher education diploma in IT (minimum Bac+2)
• Significant experience in Level 1 and 2 support in workstation environments, with direct user interactions, demonstrating recognized expertise

Technical skills:

• Effective communication up and down the hierarchy
• Ability to transfer knowledge
• Proficiency in user support N1/N2 and service delivery
• Knowledge of management software and tools
• Customer satisfaction management
• Security awareness

You are committed to solving user issues and have a strong customer service mindset.