Service Management Team Lead

JR France; Palaiseau; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading cybersecurity company is seeking a Service Delivery Leader to manage customer relationships and ensure successful delivery of services. The role requires fluency in French and expertise in program management, focusing on customer success and collaboration with various teams.

Qualifications

• Fluent French speaking skills are required.

Responsabilités

• Ownership and management of relationships with large customers.
• Partnering with Post-Sales teams for customer delivery.

Connaissances

Fluent French

Client-focused program management

Outils

Salesforce

Jira

Description du poste

Job Description

As a cybersecurity partner of choice, we are committed to protecting our digital way of life. Our mission is taken seriously, and we offer development and personal wellbeing programs tailored to support our employees' needs.

Service Delivery Leaders focus on managing the customer lifecycle with an account-centric approach, serving as the Voice of the Customer. Key responsibilities include:

1. Ownership and management of relationships with Palo Alto Networks’ largest customers.
2. Partnering with Post-Sales teams such as Professional Services, Customer Success, and Support.
3. Coordinating customer delivery across various teams, including engineering and professional services.
4. Specializing in software product and service delivery to strategic customers, with expertise in areas such as:

• Client-focused program management
• Customer success software (e.g., Gainsight, Salesforce, Smartsheet, Clarizen, Jira)

Additional Requirements: Fluent French speaking skills are required.

Additional Information

Our team is innovating digital service experiences, aiming to provide services that match the excellence of our products. We deliver consulting, professional, and technical services to drive customer success, striving for a fully-digitized and preferred customer journey.

We celebrate diversity and are committed to equal employment opportunities for all qualified applicants, regardless of age, ethnicity, gender identity, disability, or other protected characteristics. All information will be kept confidential in accordance with EEO guidelines.