Customer Success Manager - IA 3D - 60k to 65k

JR France; Chalon-sur-Saône; Hybride; EUR 50 000 - 65 000; Plein temps

Résumé du poste

A leading company in AI solutions for the furniture industry is seeking a Customer Success Manager to build and lead their division. This role involves streamlining onboarding processes, ensuring customer satisfaction, and identifying upsell opportunities. The ideal candidate will have substantial experience in SaaS and strong interpersonal skills. The position offers an attractive salary package and the opportunity for career advancement within the company.

Qualifications

• At least 3 years' experience in a Customer Success Manager role in SaaS.
• Ability to work in an early startup environment.

Responsabilités

• Lay the foundations of the Customer Success team.
• Ensure smooth onboarding and monitor usage and satisfaction.
• Identify upsell opportunities and assist with account expansion.

Connaissances

Customer Success Management

Interpersonal Skills

Dynamic

Fluent in English

Outils

HubSpot

Description du poste

Customer Success Manager - IA 3D - 60k to 65k, Chalon-sur-Saône

Our partner offers an AI-supported solution that creates visuals for the furniture industry, replacing costly photo shoots and 3D modeling. With a fundraising of 3.5 million, experienced founders (Ex Uber), a growth of 7% per week, they reached 1 million ARR after 10 months of activity and more than 250 active customers.

With a team of 20 people, including 5 at GTM, they are now looking for a person to build and contribute to the success of the Customer Success division!

Missions

1. Lay the foundations of the Customer Success team, working closely with the Go-To-Market team to streamline onboarding processes and define reliable, actionable KPIs.
2. Ensure smooth onboarding, conduct regular follow-ups to monitor usage and satisfaction, handle support via Crisp/email, proactively manage churn risks (including re-onboarding), and keep CRM data (HubSpot) accurate and up to date.
3. Identify upsell opportunities, assist with account expansion, and relay feature requests and field feedback to the product team.

Skills

1. At least 3 years' experience in a Customer Success Manager (CSM) executive role in SaaS (SMB & Mid-Market) as a top performer.
2. Very dynamic, extroverted, with good interpersonal skills and the autonomy to evolve in an early startup environment.
3. Native or fluent in English.
4. Attractive package: Up to 65k depending on profile. 50k to 55k fixed + 10k variable + BSCPE.
5. Opportunity to become the next Team Leader or Head of Customer Success in the medium term.
6. Open to full remote (US / Europe) or hybrid in Paris.