Application Support Consultant

FuturMaster; Boulogne-Billancourt; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

FuturMaster, un leader technologique en optimisation de la chaîne d'approvisionnement, recherche un Consultant Support Application. Ce rôle implique la résolution de problèmes techniques, la collaboration avec des clients stratégiques, et l'amélioration continue des processus. Vous bénéficierez d'une formation accélérée et travaillerez dans un environnement dynamique, tout en ayant un impact direct sur la satisfaction client.

Prestations

Formation accélérée avec FuturMaster University

Proximité client

Projets diversifiés

Équipe de soutien collaborative

Qualifications

• Minimum 3 ans d'expérience dans le déploiement de logiciels d'entreprise.
• Expérience en support d'application ou maintenance (TMA).
• Fluent en anglais, capable de travailler dans un environnement international.

Responsabilités

• Fournir un support technique de haut niveau aux clients.
• Analyser et résoudre des problèmes techniques et liés aux utilisateurs.
• Collaborer avec des équipes internes pour des solutions efficaces.

Connaissances

Analyse

Résolution de problèmes

Communication

Collaboration

Formation

Diplôme supérieur en IT, logistique ou ingénierie

Outils

Système de planification avancée (APS)

Description du poste

Join a Fast-Growing Tech Leader Revolutionizing Global Supply Chains
FuturMaster is a global supply chain optimization partner with over 30 years of experience supporting some of the world’s top brands in luxury, cosmetics, food & beverage, and retail. Our advanced planning solutions help companies make smarter, faster, and more profitable decisions.

As we expand rapidly and take on exciting transformation projects, we are growing our teams and looking for an experienced, hands-on:

Application Support Consultant

What You Will Do

• Provide top-level support for our clients by identifying, analyzing, and resolving both technical and user-related issues.
• Detect the source of issues, which are rarely identical — each case is unique and requires a sharp, analytical mindset to troubleshoot effectively and provide long-term solutions.
• Act as a trusted advisor and main point of contact for complex or critical issues.
• Build strong, collaborative relationships with one or two key clients, delivering specific, high-value consultancy tailored to their operations.
• Work closely with internal experts across departments to deliver effective, timely solutions.
• Understand customer business processes quickly to diagnose root causes and suggest improvements.
• Get involved in functional enhancements: create new screens, reports, or custom configurations that elevate the user experience.
• Help ensure the operational continuity of our SaaS environments in line with agreed service levels.

Who You Are

• You have a higher education degree in IT, logistics, or engineering.
• You bring a minimum of 3 years of experience deploying and maintaining enterprise software, ideally in Supply Chain or related domains.
• You thrive on solving problems that require logic, curiosity, and attention to detail. Analytical thinking is second nature to you.
• Hands-on experience with an APS (Advanced Planning System) is a big plus.
• You have worked in application support or maintenance (TMA) and enjoy engaging directly with clients.
• You are fluent in English, and comfortable working in an international environment across Europe and Asia.
• You are curious, adaptable, and enjoy solving complex challenges in a collaborative environment.

Why Join Us?

• Accelerated Onboarding with FuturMaster University: New hires benefit from FuturMaster University, our redesigned internal training. Now hosted on the 360 Learning platform, this flexible and modular one-month academy equips you with all the essential tools to hit the ground running. It covers everything from Supply Chain fundamentals to project management best practices, and, of course, deep product knowledge. The goal: make you operational on real projects faster, with training adapted to your background and learning pace.
• Impactful Role: Dive into a fast-moving environment where every problem is different. Your analytical skills will be key to helping clients uncover the root cause of issues and build lasting solutions.
• Client Proximity: You will work closely with one or two strategic clients, becoming their trusted advisor and tailoring support and consultancy to their specific needs.
• Diverse Projects: Work across multiple industries and collaborate with internal teams (Development, Consulting, Optimization) to find smart, tailored solutions.
• Supportive Team: Join a close-knit support team of professionals who value collaboration, continuous learning, and shared success.

Ready to grow with us?
If you're looking for more than just a support role — if you're analytical by nature, eager to solve unique challenges, and want to build close, lasting relationships with your clients — we would love to hear from you!