Our customer is a company specialized in Data Analytics and Donor Database Management. They provide their customers with solutions to manage its databases (donors, alumni, major donors, etc.), manage its operations, analyse its results, monitor its collection and anticipate all offline and online relationships and transactions of its contacts.
Job Summary
Privileged interlocutor of key accounts in their daily operations and development projects
Ensuring continuity of services without interruption of service
Responsibilities & Duties
The candidate must have a master's degree from a reputed university.
Lead COPIL assigned Key Account customers
Track, prioritize, process, or assign customer requests
Quantify all new development or evolution requests for quotes
Project Mode
Organize recipes on deliverables
Writing of documentation for developers and regular updating of customer documents
Drafting of technical specifications for all subjects related to Operations and more particularly on: Accounting interface, GDPR, Reporting, Operating chain
Migration: Participate in migrations on Exploitation topics
Migration: Recipes for stream imports before production and automation
Ensure that the operating schedule is kept properly and report any delay.
Ensure the regular transmission of all in-house developments and documentation
COMPETENCIES
Ability to communicate with the various interlocutors, internal (QD) and external (Customers, consultants, partners, etc.), and to work in a team
Customer Sense
Solid knowledge of information systems
Good command of operating system, SQL
Good command of office automation tools, CRM in general
JOB REQUIREMENTS
Adaptability and responsiveness
Availability
Organizational skills and priority management
Autonomy
EXPERIENCE REQUIREMENT
Significant experience (5 years minimum) in the operation of donor databases
ADDITIONAL SPECIAL KNOWLEDGE REQUIRED
Good knowledge of the fundraising sector
EXPECTED SKILLS
Customer Relationship Management
Planning
Pilotage
Nice to have Skills
Technical Certification
Very good communication skills
Team player loving challenges
Very good reporting and documentation skills
N/A
Salary commensurate with experience
Other facilities as per the company's standard policy
Assessment
Guarantee Period
30 Days. A written confirmation is required from the candidate at the time of profile submission.
We do not sponsor work visa. Applicant must have valid work eligibility to apply for this position.
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