Booking Advisor, F/M/NB – Dutch Market, Fixed-Term/Long-Term Contract

The Walt Disney Company; Champs-sur-Marne; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Rejoignez une équipe dynamique au cœur de Disneyland Paris en tant que Conseiller de Réservation. Dans ce rôle, vous aurez l'opportunité d'incarner la magie Disney tout en aidant les visiteurs à planifier leur expérience. Vous travaillerez dans un environnement international, où la communication se fait en plusieurs langues, et bénéficierez d'une formation complète pour vous préparer à exceller. Avec des horaires de travail structurés et de nombreux avantages, cette position offre une aventure professionnelle unique. Si vous êtes passionné par le service client et motivé par des objectifs de vente, cette opportunité est faite pour vous.

Prestations

Salaire du 13ème mois

Double paiement les jours fériés

Remboursement de 80% du Pass Navigo

Subventions de repas

Accès exclusif à Disney+ et aux parcs

Assurance santé complémentaire

Programmes de reconnaissance

Opportunités de formation

Événements exclusifs

Service de conciergerie

Qualifications

• Expérience en vente ou relations clients serait un atout.
• Capacité à écouter et fournir des solutions amicales.

Responsabilités

• Identifier les besoins des visiteurs et agents de voyage.
• Fournir des solutions de vente personnalisées en néerlandais et/ou anglais.

Connaissances

Compétences en vente

Compétences en relations clients

Écoute active

Utilisation des outils informatiques

Formation

Diplôme de niveau C1/C2 en néerlandais

Diplôme de niveau C1/C2 en anglais

Description du poste

Job Description

The Disneyland Paris Difference:

• A unique working environment: Immerse yourself in an international environment with countless opportunities.
• Structured working hours: Enjoy consecutive days off and overtime pay.
• Additional benefits: 13th month's salary and double pay on bank holidays (after one year's seniority).
• Convenient accommodation: Housing close to our parks, subject to availability.
• Commuting benefits: Reimbursement of 80% of the Navigo Pass, meal subsidies, and other discounts.
• Exclusive access: Enjoy our parks and the Disney+ platform.
• And many more benefits: Supplementary health insurance, training opportunities, recognition programs, exclusive events, parenting support, company concierge service, and more.

Embark on a unique professional adventure: Join a young and dynamic team and be part of a magical journey!

Your environment: The Disneyland Paris Customer Relations Center (CRC) has over 450 employees dedicated to Sales and Customer Relations. Our team communicates in 7 different languages (French, English, Dutch, German, Spanish, Italian, and Portuguese) via phone, email, and social networks. We are currently looking for talent for the Dutch market.

Your Role: As a Booking Advisor, you will embody Disney magic through various communication channels to support and enhance the experience of Disneyland Paris visitors. Your responsibilities will include:

• Identifying the needs of visitors and travel agents.
• Advising and informing them in Dutch and/or English.
• Provide personalized sales solutions.

Your daily tasks:

• Telecommuting: Possible from Metropolitan France, up to a maximum of 10 days per month.
• Available positions: Permanent contracts (From April and from June 2025), Fixed-term contract (from July 2025 to March 2026).
• Next integration dates: April 1st 2025, June 2nd 2025, July 1st 2025.
• Work schedule:
  • Alternating between 31-hour weeks (3 days off) and 39-hour weeks (2 days off).
  • Working hours: 9am to 7:45pm Monday to Friday, 9am to 6:00pm on Saturday. No work on Sunday.
• Compensation: Fixed + variable remuneration.

Advantages of Working at Disneyland Paris:

• Location: Situated at the gates of Disneyland Paris, the CRC is conveniently located at the Val d'Europe train station, a vibrant area 40 minutes east of Paris.
• Supportive environment: Newcomers are sponsored and guided by local management throughout the integration program.
• Comprehensive training: An 11 to 13-week training course combining theory and practice is held in Val d'Europe prior to the start of the position.
• Multicultural environment: Improve your language skills in a diverse workplace.
• Career growth: Plenty of opportunities for internal promotion and horizontal mobility.
• Employee Benefits: Enjoy recognition programs, access to Disney Parks, exclusive events, discounts, sports and festive events, parenting support, concierge services, and more.

Is this position for you?

• Are you interested in Customer Relations across different media (phone, email, social networks)?
• Are you a good listener and able to provide friendly solutions?
• Are you motivated by sales goals?
• Are you comfortable using computer tools?
• Experience in sales or customer relations would be an asset.

Language requirements:

• Dutch: C1/C2
• English: C1/C2

Ready to bring the Disney magic to life? Apply now!

Preferred Qualifications

Required Education

Preferred Education

Additional Information

Interviews will take place remotely, by videoconference, for positions located partly face-to-face, in Marne la Vallée, and/or remotely, according to the teleworking agreement currently in force in the company.
Please include your most recent resume.
Position is Long Term or Short Term
#DLPCRC

Segment

Disney Parks, Experiences and Products

Business

Disneyland Paris

Category

Call Center

Job Type

Full Time

City

Marne la Vallee Cedex 4

State/Province

77

Postal Code

77700

Country / Region

FR